What are the responsibilities and job description for the Processing Assistant IV 118004015 position at Cumberland County, NC?
Position Overview
The primary purpose of this position is to function as the Discharge Clerk for any and/or all clinical programs within the agency.
Examples of Duties
Duties for this position include, but are not limited to:
- Substantial contact with the general public while directing them to appropriate clinics and/or programs for services, scheduling appointments, and ensuring that patient's needs are met.
- Accurately identify and process medical and billing data for claims processing.
- Must have the ability to compile and tabulate data in order to balance the cash drawer at day's end and reconcile drawer to accounts receivable.
- May be required to compose letters and memos to patients regarding missed appointments, rescheduled appointments.
- Provide support services for Public Health Nurses and Medical Providers in the clinical setting.
- Will serve as back-up to the clinic receptionist by greeting incoming patients, completing necessary intake paperwork, assemble patient medical records, answer telephones and direct calls to the appropriate staff member, schedule appointments for in-house patients and prepare medical records for registration.
Employee is subject to be called upon anytime to help the agency respond to a public health emergency which may include, but is not limited to, outbreak investigations, staffing mass dispensing or immunization clinics, providing disaster relief, or other incidents (man-made or natural and intentional or non-intentional) as they arise, or any public health response requested by the Health Director.
Minimum Qualifications
Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of office assistant/secretarial experience; or equivalent combination of training and experience.
Management Preference:
Medical office experience will be a definite plus to minimum requirements.
Degrees must be received from appropriately accredited universities.
Applicants who have obtained their education outside of the U.S. and its territories must have their academic degrees validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. The National Association of Credential Evaluation Services (NACES) is a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://naces.org
High School and/or college transcripts, relevant certifications/licensures and verification of equivalent degree, if applicable, may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Public Health Human Resources, 1235 Ramsey Street, Fayetteville, NC 28301. If selected for the position, a formal transcript will be required within 30 days of hire.
- Please be sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be available in your NeoGov inbox.
Knowledge, Skills and Abilities
- Significant knowledge of office methods and procedures, to include intermediate computer skills and medical terminology.
- Ability to practice effective communication skills both orally and in writing.
- Ability to use excellent judgment skills at all times as necessary.
- Ability to work as a team with all staff as set by departmental policies.
- Ability to use sound judgment and empathy in dealing with patients.
- Must be able to meet the public and respond effectively to a wide range of behaviors and exhibited attitudes.
- Ability to follow oral and written instructions well.
Must have or obtain and maintain a valid North Carolina driver's license with an acceptable driving record. Background check and negative drug test are required.
Inquiries about this job posting should be directed to Department of Public Health Human Resources.
