What are the responsibilities and job description for the Patient Account Specialist position at Cumberland Family Medical Center, Inc.?
Patient Account Specialist
Location: CFMC Administrative Office - Russell Springs, KY
Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.
Summary of Duties: Assisting patients with billing questions, maintaining employee discount records, assisting patients with optional payment arrangements, and performing account maintenance as time allows.
Essential Functions:
§ Answers billing questions from patients, clerical staff and insurance companies.
§ Identifies and resolves patient billing complaints.
§ Evaluates patient’s financial status, including Sliding Fee Scale and Prompt Pay accounts.
§ Establishes budget payment plans.
§ Verifies insurance eligibility using online resources and updates as appropriate.
§ Maintains up to date accounting of patients eligible for employee discount.
§ Receives and posts credit card payments taken via telephone.
§ Runs reports or compiles data for reporting, as required.
§ Reports suspected or identified billing/payment issues to Coordinator or designee.
§ Performs other duties as required.
§ Participates in educational events, monthly staff meetings and other scheduled activities.
§ Conducts self in accordance with CFMC’s policies, procedures and employee manual.
§ Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
§ Other duties as assigned.
Education: High School Diploma or GED.
Skills/Experience:
§ Knowledge of medical billing procedures and processes.
§ Knowledge of medical terminology.
§ Knowledge of business office procedures.
§ Ability to operate a computer and basic office equipment.
§ Competency in basic computer functions such as MS Word, Excel and email.
§ Ability to operate a multi-line telephone system.
§ Skill in answering a telephone in a pleasant, professional and helpful manner.
§ Ability to read, understand and follow oral and written instructions.
§ Ability to establish and maintain effective working relationships with patients, employees and the public.
§ Ability to communicate professionally and effectively, orally and by various written methods.
§ Must be well organized and detail-oriented.
§ Physical ability to do light lifting, bending and stretching.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
