What are the responsibilities and job description for the Shop Service Coordinator position at Cummins-Wagner Co Inc?
Job Description
Job Description
Join our Team of Employee Owners!
Why work for a company when you can own it?
Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the waste water industry.
Job Title : Shop Service Coordinator
Department : Pennsylvania Service Department
Location : Elizabethtown, Pennsylvania
Scheduled Hours : Full Time
Reports To : Service Manager
Job Overview :
The Shop Service Coordinator supports customers, service technicians, and management to ensure the effective coordination and documentation of shop service work, including all phone and email communication as required. The Service Coordinator is often the first point of contact for customers with service and repair needs and requires a professional with strong customer service and organizational skills. A commitment to excellent customer service, the ability to work with a team, and attention to detail are essential qualities for this position.
Our most successful Shop Service Coordinators :
- Possess superior communication and organizational skills
- Exhibit goal-oriented behaviors and time management principles
- Apply extensive attention to detail to all tasks
- Exude a customer-focused attitude
- Have the ability to resolve problems as they arise
- Telephone & email reception for incoming service calls
- Possess a High School Diploma, or equivalent
- Strong written and verbal communication skills
- Experience and proficiency using Windows based programs including Netsuite / Sentrien
- Experience in a customer service role for mechanical equipment is a plus
- Excellent computer proficiency is required, advanced Microsoft Excel preferred
- Minimum of 2 years related experience preferred
- Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility :
Cummins-Wagner Gives Back to Employees :
Our History :
Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP
Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.
Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.
