What are the responsibilities and job description for the Service Writer position at Custom Truck One Source?
Custom Truck One Source “CTOS” 5065 140th Ave., Williston, ND 58801
Rebuilding America Starts Here:
True to our name, Custom Truck One Source “CTOS” https://www.customtruck.com designs, assembles, sells, rents, and services trucks, cranes, and other heavy equipment. Our clients include some of the largest utilities, telecom, construction, forestry, oil, and rail companies in the nation.
- Monday – Friday, Day shift, 7am - 5pm
- Must have strong Customer Service and Computer skills
- CTOS offers competitive pay, healthcare plan, paid time off, 401k match and more.
SUMMARY
Work with internal and external customers to assist in smooth operations for a busy rental repair facility. Oversee our Work Order process from start to finish. Work closely with Service Manager to resolve customer conflict and maintain Excellence in Customer Service. Work with the Shop & Field Technicians to ensure correct invoicing for Internal and External Customers
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Create and maintain a safe working environment.
- Identifies problems and services by listening to customer's description of symptoms, clarifying description of problems.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions.
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
- Prepares Work Order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering Work Order into service database system.
- Assisting with scheduling work and issuing work to Service Technicians.
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Required Skills and Qualifications
- High school diploma or the equivalent
- Valid Driver’s License required.
- Professional personal appearance
- Extremely detail oriented and accurate
- Ability to set priorities and adapt to changing work priorities while meeting deadlines and schedules
- General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders.
- A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
- Communicate effectively in writing as appropriate for the needs of the audience.
- Will be required to work five days a week with 8-10 hours shifts, with some Saturdays as needed.
Preferred Skills and Qualifications
- 1-3 years’ experience in related field and/or equivalent experience.
- Knowledge of aerial vehicles, equipment, and heavy & light duty trucks is a plus.
Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
