WARRANTY MANAGER

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. 

Summary

The Warranty Manager is responsible for documenting and processing warranty claims with internal and external providers on non-conforming parts, materials, or workmanship. The Warranty Manager reports to the Quality Control Manager and will coordinate claim requirements with all departments involved in the warranty process.  The Warranty Manager also oversees the warranty staff and assisting all other employees at the location in all warranty matters, reviewing documentation and policy adjustments.

Essential Duties and Responsibilities

• Responds to warranty issues found in production and documents labor and parts costs incurred.
• Notifies supplier of warranty issue to get warranty authorization and to begin claim process.
• Gathers and records needed information to support warranty claim filing.
• Initiates claim process and works with warranty processing team to ensure claims filed on time
• Advises the production team on requirements for claim, such as tagging/retaining, or scrapping suspect parts, obtaining pictures or videos, the required claim documents, etc. 
• Trains the production managers, supervisors, and line leads on warranty requirements and processes for performing repairs and for filing claims.
• Develops and implements procedures for all departments involved in the warranty process to follow.
• Creates reports for warranty issues to share with the management team.
• Reports repeat defects to quality management for further action.
• Analyzes and tracks open claims to ensure recovery of warrantable repairs. 
• Develops relationships with suppliers to simplify the warranty and goodwill claim process
• Whole Goods Inventory – Conducting and coordinating quarterly Whole Goods Audits
• Responsible for ensuring Work Orders are closed in a timely manner
• Truck Locator – Pinging trucks throughout operation
• Part Shortages Tracking
• Lean Kit

Required Skills and Qualifications

Qualifications include:

• High school diploma or the equivalent; Bachelors or Associates degree preferred. 
• Attention to detail with excellent organizational skills.
• Proficiency in Microsoft Excel and Word
• Prior experience with heavy equipment, machinery, or automotive based applications.
• Good written and verbal communication skills
• Ability to multitask and prioritize. 

Preferred Skills and Qualifications

• Prior experience in a similar role
• Experience with dealership warranty claims process 
• Infor M3 software experience

Working Conditions

• This position is performed in multiple settings, including but not limited to, office, warehouse, production floor, and outdoor areas. 
• The position responsibilities will require time spent both indoors and outdoors where temperatures can vary in both cold and heat, including variations in weather conditions. 
• The position will require time on the production floor where climate control is varied.
• Position involves and may require working with equipment that achieves heights up to and exceeding 100 feet.
• This position is in a factory environment where noise, automotive exhaust fumes, welding, grinding, and other results of industrial activities are taking place. The use of proper personal protective equipment, to include safety glasses, safety toe shoes, ear protection, etc. to be used as required. 

Physical Requirements

• Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing on ladders and platforms of heights above 42”, significant stooping, kneeling, crouching, and/or crawling. 
• Ability to move parts as required following applicable safety procedures.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

BENEFITS

• 401(k) with Employer Match
• Competitive Health Care
• Dental, Vision, and Life Insurance
• Paid Vacation, Sick and Holidays
• STD/ LTD
• Partner Discounts
• Investment in Employee Development

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.