VP, Talent Acquisition Specialist

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location:  Hybrid in Malvern, PA coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being the set in-office days.  All subject to change.

We are seeking an experienced and dynamic Talent Acquisition professional to assist in creating strategic recruitment efforts and build a world-class talent acquisition function. This key position will be responsible for helping design and implement scalable, innovative talent acquisition strategies to attract top-tier talent, aligning with the company’s long-term vision and goals. As a key member of the People Experience Talent Acquistion team, the VP will collaborate across departments to ensure the company’s workforce is positioned for success in a competitive market.

What you’ll do:

• Develop and execute a comprehensive talent acquisition strategy to support current and future business needs.
• Provide insights and recommendations on market trends.
• Drive employer branding initiatives to position the company as an employer of choice in the market.

• Establish performance metrics and ensure accountability for meeting hiring goals and maintaining quality.
• Foster a culture of collaboration, innovation, and excellence within the Talent Acquisition function.

• Optimize the recruitment process to ensure efficiency, scalability, and an exceptional candidate experience.
• Collaborate on the implementation of tools, technologies, and analytics to improve recruitment outcomes.
• Monitor and report on key performance indicators (KPIs), such as time-to-fill, time to hire, and quality of hire.

• Partner with business leaders to create inclusive hiring practices.

• Partner with department leaders to understand hiring needs and workforce planning requirements.
• Collaborate with the PX Leadership team to align recruitment strategies with broader organizational goals.
• Build and maintain relationships with external recruitment partners, universities, and industry organizations.

What do you need?

• Bachelor’s degree in Human Resources, Business Administration, or equivalent work experience.
• 10 years of progressive experience in talent acquisition.
• Proven track record of developing and executing talent acquisition processes and strategies in fast-paced, growth-oriented environments.

Skills & Competencies

• Exceptional relationship building and client management skills, with experience building and developing high-performing teams.
• Strong understanding of recruitment technologies, applicant tracking systems (ATS), and data analytics (Workday Recruiting strongly desired).
• Excellent communication, negotiation, and interpersonal skills.
• Expertise in employer branding, and market intelligence.
• Deep commitment to diversity, equity, and inclusion in hiring practices.

• Experience in banking or financial services industries (not insurance).
• Team first mindset, taking initiative to create efficiencies and constantly seek out ways to do more and add value for the broader People Experience Team.

Technology skills/expertise:

• Proficient with Microsoft office suite, specifically Excel, PowerPoint, and Word – advanced Excel and PowerPoint highly preferred.
• Workday recruiting module and Applicant Tracking System

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.