What are the responsibilities and job description for the Physical System Security Technician position at Customs Goods LLC?
Summary / Objective :
The Physical Systems Security Technician is responsible for overseeing vendor-led installations, configurations, and maintenance of physical security systems, including access control systems, video surveillance (CCTV), and alarm systems . Acting as the primary point of contact for vendors, the technician ensures all work is completed on time, meets quality standards, and aligns with organizational policies and compliance requirements. This role involves conducting site inspections before, during, and after vendor activities to verify proper hardware placement, cable routing, and system integration. The technician performs thorough testing to ensure all systems are fully operational, properly configured, and seamlessly integrated into the organization's infrastructure. In addition to vendor oversight, the technician maintains detailed documentation of all installations, system configurations, and maintenance activities. They will address any deficiencies with vendors, follow up on resolutions, and provide progress updates to management. The technician also supports end-users by providing system training, basic troubleshooting guidance, and ongoing technical support to ensure smooth system operation and user confidence. This position requires strong organizational and communication skills, technical knowledge of physical security systems, and the ability to work collaboratively with vendors, internal teams, and stakeholders to safeguard organizational facilities and assets effectively.
Essential Functions :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Vendor Management
Oversee vendor-led installations, configurations, and maintenance of physical security systems (CCTV, access control, alarm systems).
Test all vendor-installed systems to ensure proper functionality, performance, and integration.
Coordinate vendor-led maintenance and upgrades to ensure systems remain functional and up to date.
Maintain accurate records of vendor activities, including installation details, configurations, maintenance logs, and testing results.
Ensure end-users and staff are trained in vendor-installed systems, including basic operation and troubleshooting.
Core Behaviors :
Demonstrate to comply with Custom Goods' Core Behaviors :
Required Education and Experience
Access Control Systems (e.g., Lenel, HID, Honeywell, or similar)
AAP / EEO Statement : Custom Goods, LLC committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods' employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
