Automotive Service Advisor/Writer

Cutter Chrysler Dodge Jeep Fiat of Honolulu is a leading automotive service provider dedicated to delivering top-notch maintenance and repair services. With a reputation for excellence, we pride ourselves on our commitment to quality, customer satisfaction, and fostering a supportive work environment. We are seeking a detail-oriented and customer-focused individual to join our team! Cutter has been in business for over 4 decades and offers competitive wages (based on experience), healthcare, and paid time off just to name a few…

Job Overview:

As an automotive Service Advisor, you will be the primary point of contact for our customers, helping them with their automotive service needs. You will be responsible for managing service requests, preparing estimates and ensuring that all repairs and maintenance are completed to the highest standards. This role requires excellent communication skills, a strong understanding of automotive repair, and a commitment to deliver outstanding customer service.

Key Responsibilities:

· Greet customers and listen to their vehicle concerns and service need.

· Schedule service appointments and manage the service workflow to ensure timely and efficient repairs.

· Prepare detailed repair estimates and explain recommended services to customers in a clear and understandable manner

· Communicate with technicians to relay customer concerns and provide accurate repair instructions.

· Keep customers informed of their vehicle’s status and any changes in the repair process.

· Review completed repairs with customers and ensure their satisfaction with the service provided.

· Address customer questions, concerns, and complaints promptly and professionally.

· Follow up with customers post-service to ensure satisfaction and encourage repeat business.

· Keep up with mandated Manufacturer training.

Qualifications:

· High School diploma/equivalent.

· Previous experience as a Service Writer or in a similar capacity/role.

· Strong knowledge of automotive repair and maintenance procedures.

· Excellent communication and interpersonal skills.

· Ability to explain technical issues in a way that non-technical customers can understand/relate.

· Strong organizational skills and attention to detail is a must!

· Familiar with PC software and the ability to learn quickly.

· Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

· Customer-focused attitude with a commitment to providing exceptional service.

· Valid driver’s license with an acceptable driving record.

What we offer:

· Medical/vision/dental

· Competitive salary with performance-based incentives.

· Paid Vacation/Sick leave and Birthday!

· 401(K)

· 401(k) Match

· Disability for both long and short terms.

· Manufacturer training!

· Access to the latest automotive technology and tools.

· Opportunities for career advancement within the company.

· Employee discounts.

Job pays annually: $48,000 to $120,000

Job Type: Full-time

Pay: $48,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Commute:

• Pearl City, HI 96782 (Required)

Ability to Relocate:

• Pearl City, HI 96782: Relocate before starting work (Required)

Work Location: In person

Salary : $48,000 - $120,000