What are the responsibilities and job description for the Service Support Specialist position at CV Technology?
Description
Join Our Team as a Service Support Coordinator!
We are seeking a highly organized, customer-focused, and self-motivated professional to join our team as a Service Support Specialist. In this role, you will serve as the key liaison between our customers and service teams, ensuring their needs are addressed efficiently and with care. Success in this position requires strong organizational skills, excellent customer service abilities, and a proactive approach to problem-solving. Experience with multi-line phone systems is essential, and familiarity with the industrial industry is a valuable asset.
If you are ready to make a meaningful impact and thrive in a fast-paced, collaborative environment, we’d love to hear from you!
Key Responsibilities
- Serve as a liaison between the customer and the service team to ensure the need of the customers are met.
- Compose quotes for annual service visits and emergency service visits. Follow up with the customers to ensure quotes are signed and purchase orders have been received.
- Schedule and coordinate service visits with clients.
- Coordinate the necessary supplies and products needed for emergency deployment service visits.
- Work with the sales team to schedule commissioning’s for new customers.
- Collect new customer information and ensure W-9 forms have been received and provided to accounting.
- Review all work orders and create coordinating pick tickets to submit for payment.
- Maintain up-to-date customer records by researching and updating contact information in our database.
- Manage the internal process for handling customer acquisitions and changes.
- Occasionally will assist with keeping company facility supplies stocked and stored.
Job Requirements
Benefits
CV Technology specializes in complete explosion and fire protection solutions for the prevention and mitigation of explosions and fire hazards that result from the manufacturing and handling of dry bulk materials. Over the past 20 years in the industry, we have become one of the world leaders in superior fire and explosion protection design.
Salary : $19