Cloud Solutions Architect - ASEAN (Singapore based)

CyberArk is seeking a self-motivated and broadly skilled Solutions Architect to join our team. As a key player in our organization, the Solutions Architect role is strategically vital to the success of our business. Positioned at the intersection of technology and customer engagement, you will directly influence the sales cycle and help shape the direction of our offerings in the market. Your ability to connect our cutting-edge solutions with the unique challenges faced by our customers will not only drive sales success but also contribute to CyberArk’s reputation as a leader in Identity Security. Supporting the entire ASEAN market, you will be instrumental in expanding our reach, solidifying customer relationships, and ensuring that CyberArk remains at the forefront of the industry.

Position Overview : As an experienced technical advisor, you will guide the sales process by setting a confident tone and establishing the correct strategic direction from the very beginning of the engagement. This role involves direct customer interaction and providing strategic guidance to the sales team. Solutions Architects work closely with sales, solutions engineers, subject matter experts, and product management to effectively position our technology. Your ability to articulate the value of our technology to both business and technical stakeholders is crucial in ensuring customer satisfaction throughout every stage of the engagement.

Key Responsibilities :

• Technical Pre-Sales Support : Provide technical support throughout the sales cycle, with a focus on the early (prospecting and discovery) and late (negation / defense of the technical win) stages.
• Technical Discovery : Conduct technical discovery sessions to uncover customer challenges and gain a deep understanding of their desired outcomes through collaboration with stakeholders.
• Solution Validation : Integrate brief demonstrations to validate the proposed solutions' direction.
• Value Proposition : Present the technical value proposition of CyberArk’s solutions at an executive level, clearly demonstrating how they address the customer's specific problems and bridge the gap between current and future states.
• Influence Solutions Engineering Activities : Play a key role in advising subsequent solutions engineering activities, including full demos, deep-dive demos, proof-of-value (POV), and proof-of-concept (POC) engagements.
• Content Creation : Develop high-quality tailored technical content, including detailed solution diagrams and presentations that clearly communicate the value and functionality of CyberArk’s solutions.
• Feedback Communication : Relay customer feature requests, requirements, issues, and general market feedback to the product and solutions teams.
• Evangelism : Support CyberArk’s evangelism efforts through formal activities such as webinars, seminars, lunch-and-learn sessions, and industry trade shows, as well as informal engagement with customers, partners, and social channels.
• Product Mastery : Maintain a deep understanding of CyberArk’s offerings and strive to fully understand common customer technology stacks, challenges, and competitive solutions.

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