Strategic Program Manager - Hybrid

Job Description:
As a Strategic Program Manager, you will develop, manage, and continuously improve strategically important initiatives and programs, ensuring its success while working cross-functionally with Category, Marketing, Product, CX, Platform, and other teams. This position offers the opportunity to own and develop new programs that redefine how one of the world’s largest technology brands engages with its customers. If you are a strategic thinker, thrive in a fast-paced environment, excel at partnering with others, and at turning insights into action, this role is for you.

Key Responsibilities:
Sales Strategy & Program Development

• Conduct business analysis to assess opportunities, identify trends, and define high-impact initiatives that drive mobile and ecosystem product sales in the DTC channel.
• Develop compelling value propositions tailored to target customer segments, ensuring alignment with business objectives.
• Benchmark against industry leaders to refine program designs, incorporate insights on pricing models, loyalty strategies, and promotional mechanics.
• Analyze marketing activities (e.g., traffic and conversions by channel) and create direction for program marketing plans

Financial Modeling & Performance Forecasting

• Build detailed models to project impact of initiatives and programs, assess ROI, and guide investment decisions.
• Define success metrics and create structured pilot phases to test and validate initiatives before full-scale rollout.
• Collaborate with data analytics teams to develop tracking mechanisms and ensure continuous program evaluation.

Cross-functional Leadership & Execution

• Scope and structure new initiatives and program pilots, including timelines, resource allocation, and assessment of operational/technical feasibility.
• Partner with Marketing, Merchandising, CX, UX, Platform Engineering, Operations, and Analytics teams to align execution with business goals.
• Develop executive-level presentations to communicate program strategies, gain stakeholder buy-in, and drive internal alignment.

Optimization & Continuous Improvement

• Establish ongoing tracking mechanisms to measure program effectiveness, identify performance gaps, and implement enhancements.
• Drive iterative improvements based on sales, conversions and other performance data insights, customer feedback, and market trends.
• Ensure seamless execution and scalability of new programs through process optimization and cross-functional collaboration.

Education & experience:

• Bachelor's Degree required, ideally in technical, economics, finance, marketing field with focus on data; Master’s, MBA or equivalent graduate degree strongly preferred.

• 8 years of experience in strategy, product or program management, business analysis, consulting, or e-commerce business development, preferably in Technology or consumer products.
• Strong analytical skills with the ability to translate data into actionable insights and strategic recommendations.
• Proficiency in financial modeling, business case development, and revenue simulation.
• Extensive experience implementing category strategy, preferably in eCommerce
• Ability to facilitate cross-functional teams and navigate matrix organizations.
• Excellent presentation skills with experience developing compelling business cases for senior stakeholders.
• Ability to thrive in a fast-paced, cross-functional environment, managing multiple projects with competing priorities.

Technical skills:

• Advanced Excel for financial modeling and data analysis.
• Experience with Tableau or similar BI tools for performance tracking (preferred).
• Strong PowerPoint skills for executive storytelling and strategy presentations.
• Experience with Jira and Confluence strongly preferred

The hourly range for roles of this nature are $50.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.