What are the responsibilities and job description for the Call Center Administrator position at CYNET SYSTEMS?
Job Description:
Pay Range: $19hr- $21hr
Responsibilities:
Pay Range: $19hr- $21hr
Responsibilities:
- Acting as the primary point of contact for all site related service requests called in or entered by site personnel.
- Entering phone calls, e-mails, and hard copy information into a Computerized Maintenance Management System (CMMS).
- Monitoring work order queues and assigning to the correct scheduling group.
- Coordinates some outside service calls with specific vendors.
- Dispatching technicians to perform reactive maintenance work.
- Entering work order information, setting priorities, and forwarding work order for further processing.
- Maintaining and updating records, reports, files, and communication information.
- Researches and answers all customer work order status inquiries.
- Reviewing, entering, and tracking MRO purchasing requisitions.
- Performing all other duties as assigned.
- Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.
- Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.
- Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.
- Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible Communication.
- Knowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint.
- Ability to communicate clearly via phone.
- Ability to work closely with customers during site emergencies.
- Excellent oral and written communications.
- Excellent interpersonal skills, i.e., listening to customer needs, articulating path forward and giving solutions that provide value to the customer, etc.
- Accurately document electronic and paper cataloging systems to provide information to customer or regulatory personnel.
- Strive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge.
- High School Diploma or demonstrated equivalent.
- Two years of experience answering and routing incoming calls (business education may substitute year for a year).
- Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.
- Working Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook).
- Ability to obtain a security access badge at our client s location.
- Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line.
- Ability to obtain an appropriate driver`s license issued by the State Department of Motor Vehicles, as requested.
- Ability to move light to medium weight materials into desks, filing cabinets, and other storage locations.
- Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.
- Repetitive wrist movement.
- Ability to read and understand information contained in a variety of documents or displayed on a computer screen.
- Ability to use a variety of office equipment and to operate a computer keyboard to access databases, to send/receive messages and to prepare documents.
- Ability to attend meetings throughout the site.
- Ability to communicate with others on the telephone and in one-on-one or group discussions, meetings, and presentations.
- Some move light to medium weight materials into desks, filing cabinets and other storage locations.
- Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.
- Experience working in a GMP or similar regulated environment such as hospitals, biomedical or pharmaceutical campuses.
- Experience using a Computerized Maintenance Management System (CMMS); EAMS experience is a plus.
- Experience interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.
- Excellent verbal and written communication skills.
Salary : $19 - $21
