Demo

Customer Order Management Representative

Cynet Systems
Nashville, TN Contractor
POSTED ON 2/4/2025 CLOSED ON 4/1/2025

What are the responsibilities and job description for the Customer Order Management Representative position at Cynet Systems?

Job Description:

Responsibilities:
  • Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalation; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
  • Act as the single-point-of-contact to Clients' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders.
  • Providing accurate documentation and continual communication to customers throughout the process.
  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Client's processes, systems, and practices.
  • Provide timely and informative responses as per the Service Level Agreement.
  • Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
  • Maintain accurate records of all internal and external interactions in the appropriate database/system.
  • Ensure customers comply with export policies and ensure required export/shipping documentation is compiled to the relevant legislation.
  • Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues.
  • Submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
  • Knowledge of Quality Management Systems.
  • Support Supervisor with hosting customer visits at local facilities.
  • Prepare and distribute standard and customized internal and customer reports.
  • Understand Customer Order Management policies, procedures, and metrics.
  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
  • Participate in/lead process improvement projects.
Skills:
  • Communication.
  • Supply Chain Experience.
  • Excel familiarity.
Customer Service Representative
Majors Management -
Madison, TN
Customer Service Representative
R1 Revenue Cycle Management -
Franklin, TN
Customer Service Representative/Warehouse
SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC -
Spring, TN

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Order Management Representative?

Sign up to receive alerts about other jobs on the Customer Order Management Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$102,824 - $132,103
Income Estimation: 
$139,031 - $174,049
Income Estimation: 
$44,214 - $56,812
Income Estimation: 
$76,683 - $97,426
Income Estimation: 
$53,079 - $69,818
Income Estimation: 
$64,935 - $90,225
Income Estimation: 
$79,324 - $110,520
Income Estimation: 
$79,324 - $110,520
Income Estimation: 
$102,853 - $137,551
Income Estimation: 
$36,400 - $44,839
Income Estimation: 
$76,683 - $97,426
Income Estimation: 
$44,214 - $56,812
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Cynet Systems

Cynet Systems
Hired Organization Address Little Rock, AR Full Time
Job Description : Responsibilities : Provides Outage information for Large Commercial and industrial customers through t...
Cynet Systems
Hired Organization Address Indianapolis, IN Full Time
Job Description : Responsibilities : Manage domestic and international orders for the diagnostics operations division. M...
Cynet Systems
Hired Organization Address Kalamazoo, MI Full Time
Required Skills : Core lab experience. Generalist [COAG, HEM, UA, ETC EXPERIENCE]. ASCP OR AMT Certification. Requiremen...
Cynet Systems
Hired Organization Address Hopewell, NJ Full Time
Job Description : Pay Range : $64.91hr - $69.91hr Medical Writer Leads the development and timely dissemination of tailo...

Not the job you're looking for? Here are some other Customer Order Management Representative jobs in the Nashville, TN area that may be a better fit.

Customer Service Representative I

CBE Customer Solutions, Inc., Nashville, TN

Customer Service- Order Management Specialist

Nokian Tyres, Nashville, TN

AI Assistant is available now!

Feel free to start your new journey!