What are the responsibilities and job description for the Desktop Support Technician position at Cynet Systems?
Job Description:
- Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices.
- Break-fix, troubleshoot, and resolve software issues; Reimaging computers/hard drives.
- IMACD function including installation and decommission.
- Backing up and restoring user data, settings, and associated systems administration activities.
- Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.
- Assist with Incident and Problem management activities.
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end-user support requests (Incidents) and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated incidents and service requests.
- Performing asset inventory activities as needed.
