What are the responsibilities and job description for the Desktop Support Technician position at Cynet Systems?
Job Details
We are looking for Desktop Support Technician for our client in San Ramon, CA
Job Title: Desktop Support Technician
Job Location: San Ramon, CA
Job Type: Contract
Job Description:
Pay Range: $18hr - $23hr
Responsibilities:
Project Support:
- Participate in IT projects such as system upgrades, application rollouts, or infrastructure changes.
- Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Maintains detailed and accurate records in workload management, asset management, and administrative applications.
- Provides tier I and II support in all areas of the organizational service portfolio.
- Provides excellent customer service to all levels of employees including customers, peers, and leadership.
- Accurately follows documentation and checklists to ensure efficiency and consistency.
- Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
- Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means.
- Provide customer service support to both internal users, external customers, and vendors on JMH s Network.
- Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures.
- Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly.
- Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively.
- Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $18 - $23
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