What are the responsibilities and job description for the IT Support Technician position at Cynet Systems?
Job Description:
- Provide desk-side support to various business lines/departments.
- Responsible for end-user hardware/software installation, troubleshooting, and maintenance.
- Responsible for end-user hardware/software procurement, inventory, and allocation management.
- Responsible for coordination with other service teams for incident resolution and request provisioning.
- 2nd\3rd line desktop support experience.
- Outstanding customer service.
- Outstanding presentation & communication.
- Strong Microsoft Windows o\s experience – Especially for Windows 10.
- Fault analysis for Microsoft Office 365 Suite.
- 2nd line fault analysis and experience of Outlook/Exchange Online.
- Mobile device Support.
- Experience in supporting VPN and remote connection tools, in relation to Broadband technologies.
- Experience providing remote fault analysis, via verbal communication and IT remote control tools.
- Active Directory user account administration experience.
