What are the responsibilities and job description for the Production Support - Remote / Telecommute position at Cynet Systems?
Job Details
We are looking for Production Support - Remote / Telecommute for our client in Richmond, VA
Job Title: Production Support - Remote / Telecommute
Job Location: Richmond, VA
Job Type: Contract
Job Description:
Responsibilities:
File Management and Monitoring:
- Monitor, process, and validate file transfers for WA TAP, CA DHCS, and CalAIM using Axway B2Bi.
- Ensure timely and accurate file exchanges, adhering to defined schedules and protocols.
- Troubleshoot file processing errors and implement corrective actions promptly to avoid service disruptions.
- 4 years of experience in production support for file-based systems and integration solutions.
- Hands-on experience with Axway B2Bi, including configuration, management, and troubleshooting of file transfers and workflows.
- Expertise in managing file processing systems for healthcare programs such as WA TAP, CA DHCS, and CalAIM, ensuring compliance with regulatory standards.
- Strong understanding of EDI protocols (e.g., X12, EDIFACT) and secure file transfer methods (e.g., SFTP, AS2).
- Experience with incident management tools, including creating, tracking, and resolving tickets, ensuring adherence to SLAs.
- Proficiency in monitoring and troubleshooting production workflows to identify and resolve issues quickly.
- Familiarity with system integration technologies and data exchange platforms for healthcare systems.
- Experience with performance tuning and optimizing file transfer systems to maintain stability and high availability.
- Strong analytical and problem-solving skills, with the ability to perform root cause analysis and implement permanent solutions for recurring issues.
- Excellent communication skills, with the ability to collaborate effectively with stakeholders, technical teams, and external partners.
- Knowledge of compliance standards and practices for healthcare data processing, including maintaining documentation for audit readiness.
- Proficiency in scripting and automation tools to improve operational efficiency and reduce manual effort.
- Adaptability to a fast-paced environment, with the ability to prioritize and manage multiple tasks simultaneously.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
