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Salesforce Lead with Production Support Experience - Remote / Telecommute

Cynet Systems
Richmond, VA Remote Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 3/24/2025

Job Details

We are looking for Salesforce Lead with Production Support Experience - Remote / Telecommute for our client in Richmond, VA
Job Title: Salesforce Lead with Production Support Experience - Remote / Telecommute
Job Location: Richmond, VA
Job Type: Contract
Job Description:
Responsibilities:
  • Oversee production support for Salesforce instances, including troubleshooting, performance optimization, and system enhancement.
  • Monitor system health, performance metrics, and security compliance.
  • Develop solutions for business requirements.
  • Manage release deployments and change management processes.
  • Monitor system performance and stability.
  • Lead production support and deployments.
  • Troubleshoot and resolve Salesforce errors.
  • Implement proactive maintenance procedures.
  • Monitor system health, performance metrics, and SLAs.
  • Coordinate emergency fixes and hot deployments.
  • Manage release windows and change control.
  • Create and maintain system documentation.
  • Establish support runbooks and escalation procedures.
  • Root cause analysis and incident prevention.
  • Capacity planning and performance optimization.
  • Backup and disaster recovery management.
Mandatory Skill Sets:
  • 7 years Salesforce development experience.
  • Advanced knowledge of Apex, Lightning Web Components, and Visualforce.
  • Experience with Salesforce APIs, middleware integration, and ETL tools.
  • Expertise in Salesforce security models and compliance frameworks.
  • Proficiency in data modeling and optimization.
  • Strong background in agile methodologies and DevOps practices.
  • Salesforce Platform Developer II Certification.
  • Salesforce Application Architect or Technical Architect Certification preferred.
  • Healthcare industry experience beneficial.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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