What are the responsibilities and job description for the Salesforce Lead with Production Support Experience - Remote / Telecommute position at Cynet Systems?
Job Details
We are looking for Salesforce Lead with Production Support Experience - Remote / Telecommute for our client in Richmond, VA
Job Title: Salesforce Lead with Production Support Experience - Remote / Telecommute
Job Location: Richmond, VA
Job Type: Contract
Job Description:
Responsibilities:
- Oversee production support for Salesforce instances, including troubleshooting, performance optimization, and system enhancement.
- Monitor system health, performance metrics, and security compliance.
- Develop solutions for business requirements.
- Manage release deployments and change management processes.
- Monitor system performance and stability.
- Lead production support and deployments.
- Troubleshoot and resolve Salesforce errors.
- Implement proactive maintenance procedures.
- Monitor system health, performance metrics, and SLAs.
- Coordinate emergency fixes and hot deployments.
- Manage release windows and change control.
- Create and maintain system documentation.
- Establish support runbooks and escalation procedures.
- Root cause analysis and incident prevention.
- Capacity planning and performance optimization.
- Backup and disaster recovery management.
- 7 years Salesforce development experience.
- Advanced knowledge of Apex, Lightning Web Components, and Visualforce.
- Experience with Salesforce APIs, middleware integration, and ETL tools.
- Expertise in Salesforce security models and compliance frameworks.
- Proficiency in data modeling and optimization.
- Strong background in agile methodologies and DevOps practices.
- Salesforce Platform Developer II Certification.
- Salesforce Application Architect or Technical Architect Certification preferred.
- Healthcare industry experience beneficial.
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