What are the responsibilities and job description for the Account Manager position at D.H. Pace Company, Inc.?
DH Pace Company aspires to hire an Account Manager in our Olathe, KS office. This position will have the responsibility of leading, coaching, training, and motivating a team of Invoicing Coordinators/Invoicing Support within our National Accounts Division. As an Account Manager, you will work in conjunction with your direct reports to ensure they are meeting National clients' needs while serving as the primary face and voice to the clients.
Position Overview:
- Provide leadership and general management of Invoicing Coordinators/Invoicing Support including quality performance monitoring, improving processes, and development of employees
- Develop, manage, and implement operational process and procedure improvements to decrease costs and increase profitability
- Work with Operations Management Team to monitor operating budgets and action plans to meet those objectives
- Collaborate with internal departments for assurance National Account Customer needs are fulfilled
- Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans
- Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service
- Monitor and review all performance metrics of team members as it relates to meeting quality standards and assuring customer Standard Level of Expectations are being met
Qualifications:
- Bachelor’s degree preferred or equivalent work experience
- 2-3 years of direct management / peer management experience preferred with a minimum of 5 years of total work experience
- Must have proven experience in a fast-paced environment, juggling a lot of responsibility, with attention to detail and strong organizational skills
- An ability to hire, develop relationships and hold employees accountable for performance objectives-listed above first bullet point under position overview
- Previous analytical experience identifying trends in key performance indicators and recommending solutions on a national scale
- Prefer experience in the Service Industry where there was a focus on service, sales and cost control
- Proficiency in Excel, Word, and Outlook
- Excellent interpersonal, verbal, and written communication
- Advanced motivational and negotiation skills
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50 US offices in 24 states with 2023 company-wide sales of $1 billion.
Our benefit offerings include:
- Medical, dental, and vision options: Available on the 1st day of the month following your start date!
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Floating Holidays: Up to 2 floating holidays per year
- Competitive compensation: Including annual performance evaluations!
- 401k retirement plan: Including an employer match!
- Company paid: Life insurance, short-term disability, & long-term disability
- and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
