Account Manager

Description

Our Account Manager will need to be a dynamic individual with a passion for generating new revenue with our existing clients and hitting sales goals while properly developing relationships for sauces within the industry. They are a key member of our team and responsible for all internal sales activities and sales associated to our clients and Retail Outlet Store. Individual responsibilities may include:

1. Develop individual account plans for key accounts. Manage customer accounts through on-going account planning, and appropriate communications consistent with marketing strategy. Manage, grow, and maintain their client list that consistently attains quarterly revenue goals by growing existing business.
2. Demonstrating outstanding customer service, communication and selling skills, and occasionally assisting in display of merchandise or organizing the selling floor and stock areas.
3. Process payments by totaling orders, creating invoices and organizing shipments. Maintains a professional attitude with sincerity and enthusiasm reflecting commitment to our customer.
4. Develop and maintain product knowledge by reading provided material in order to communicate it to the customer. Stays current with promotional events and sales.
5. Assist checking in all visitors to Spicin Foods, ensure warm reception and proper flow for customer, visitors, candidates and team members; following proper security protocols adhering to food safety guidelines; ensuring all entrance, gift shop, office area and conference rooms are clear of clutter, organized and items are stored in proper locations;
6. Provide outstanding customer service and selling skills, assist with retail outlet store and tour groups, organize the selling floor and stock areas; delivering samples of products per customer request; process payments by totaling purchases; processing checks, cash, or other credit cards;
7. Customer and Distributor orders, input orders immediately up to 24 hours upon receipt; processing and filling orders within 1-3 days for ground shipment, and within 3-5 days for trucks; proactively reaching out to customers to collect payment on all orders as assigned;
8. Assist with answering phone lines, run daily web order report for fulfillment; ensuring office supplies are stocked; order supplies as inventory gets low; manage and distribute general contact email inbox; complete tasks as assigned by the leadership; work as a team to ensure clear, consistent communication, enhance the Spicin Foods brand; answer inquiry calls, assist in store and main phone line as needed

Requirements

The successful candidate will possess:

• 2 years’ recent experience with business to business customer relationships, marketing dynamics and requirements advanced knowledge of sales principles and customer service practices.
• Ability to work as part of a team, as well as take initiative independent of direct supervision
• Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.

The successful candidate will also demonstrate the following abilities:

• Customer Service Oriented: Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Communication: Excel in both written and oral English communication; effective interpersonal and presentation skills; with professional attitude. Ability to read, write and effectively communicate with customers, peers and management through both telephone and email etiquette.
• Organized: Able to work independently; effective time management skills; able to manage multiple tasks concurrently, prioritize effectively, and meet deadlines with a high attention to detail.
• Adaptable: Willingness to accept change; exhibit flexibility and adaptability. Along with the ability to absorb and quickly understand new information.
• Resourceful: Ability to deliver results utilizing the resources available. Has a get-it-done mentality.