Cloud Operations Support Engineer

• ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**
  
  

As a Cloud Operations and Customer Support Team Lead you will help ensure today is safe and tomorrow is smarter. Our work depends on a Cloud Operations and Customer Support Team Lead joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT TEAM LEAD WILL MAKE AN IMPACT

Job Description:

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing leadership in operational integration and overseeing the delivery of operations services to our clients. You'll play a critical role in maintaining and improving our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities:

• Serve as the primary contact for the Cloud Operations and Customer Support Team, ensuring high availability and performance of CORE web services.
• Provide strategic leadership to enhance team performance and service delivery.
• Optimize operational processes and methodologies for efficiency.
• Deliver outstanding technical support and customer service, responding to and resolving issues promptly.
• Collaborate with engineering teams to support the user consumption of applications in a complex enterprise cloud environment.
• Monitor applications to identify and address performance or availability issues.
• Continuously assess application infrastructure for scalability and performance improvements.
• Develop and maintain detailed documentation for application support procedures.
  
  

What You'll Need

Education and Experience:

• Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
• 5 years of experience in IT, with a strong focus on cloud operations and customer support.
  
  

Required Skills:

• Proven leadership skills with the ability to collaborate effectively across teams and disciplines.
• Proficiency in AWS cloud services and infrastructure management.
• Strong troubleshooting and problem-solving abilities.
• Experience delivering customer-focused technical support.
• Solid understanding of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
• Excellent communication and teamwork skills.
• DoD 8140 IAT Level II compliance or higher is required.
• Must be eligible for a Top Secret/SCI clearance.
  
  

Location: Springfield, VA or St. Louis, MO

US Citizenship Required

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $150-170k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
• D2 is committed to maintaining a diverse environment. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
  
  

Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.