Business Development-Call Center Representative

We are seeking a dynamic and motivated individual to join our team as an Automotive Business Development Representative. This role is crucial in driving sales and fostering relationships within the automotive industry. The ideal candidate will possess excellent communication skills, a strong understanding of automotive trends, and a passion for exceeding sales targets.

Responsibilities:

1. Handle Inbound Calls: Answer incoming calls from customers or leads regarding inquiries, appointments, product information, or other related matters.
2. Make Outbound Calls: Initiate outbound calls to follow up on leads, schedule appointments, confirm appointments, etc.
3. Provide Product Information: Effectively communicate information about products offered by the company, addressing customer inquiries and providing accurate details.
4. Schedule Appointments: Coordinate and schedule appointments for customers with sales representatives based on their needs and availability
5. Maintain Customer Database: Accurately update and maintain customer information in the CRM (Customer Relationship Management) system, including contact details, inquiries, appointments, and any other relevant data.
6. Follow-Up with Leads: Conduct follow-up calls to leads who have expressed interest but have not yet made a purchase or scheduled an appointment.
7. Resolve Customer Issues: Address customer concerns, complaints, or issues in a professional and courteous manner, striving to achieve satisfactory resolutions.
8. Meet Performance Metrics: Meet or exceed performance metrics such as call volume, conversion rates, appointment setting targets, and customer satisfaction ratings.
9. Collaborate with Team Members: Work closely with other team members, including sales representatives and managers, to ensure seamless communication and coordination of customer interactions.
10. Adhere to Policies and Procedures: Follow company policies, procedures, and scripting guidelines to ensure consistency and quality in customer interactions.
11. Continuous Improvement: Participate in training sessions and professional development opportunities to enhance product knowledge, communication skills, and performance effectiveness.
12. Maintain Professionalism: Maintain a professional demeanor, positive attitude, and courteous demeanor at all times, reflecting positively on the company's brand image.

By fulfilling these responsibilities, BDC call center representatives play a crucial role in driving customer engagement, satisfaction, and ultimately, business growth.

Qualifications:

1. Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers over the phone, as well as for conveying information clearly and professionally.
2. Customer Service Experience: Prior experience in customer service roles, preferably in a call center or similar environment, is often desired. Candidates should have a strong customer-centric approach and the ability to address inquiries and concerns with empathy and patience.
3. Sales Aptitude: While not always required, a basic understanding of sales principles and techniques can be beneficial for engaging with leads, identifying opportunities, and scheduling appointments.
4. Organization Skills: The ability to manage multiple tasks, prioritize workload, and maintain accurate records is important for handling inbound and outbound calls, scheduling appointments, and updating customer information in CRM systems.
5. Computer Literacy: Proficiency in using computers and familiarity with CRM software, call center applications, and basic office productivity tools (e.g., Google Sheets, Docs, etc.) are typically required for entering data, accessing customer information, and generating reports.
6. Adaptability: The capacity to adapt to changing priorities, procedures, and technologies is important in a fast-paced call center environment where customer needs and business requirements may evolve rapidly.
7. Problem-Solving Skills: Candidates should demonstrate the ability to think critically, troubleshoot issues, and resolve customer concerns efficiently, often under time constraints.
8. Team Player: Collaboration and teamwork are key aspects of many BDC call center environments. Candidates should be able to work effectively with colleagues, share information, and contribute to team goals.
9. Attention to Detail: Accuracy in data entry, record-keeping, and following processes is crucial for maintaining the integrity of customer information and ensuring compliance with company policies and procedures.
10. Professionalism: Maintaining a professional demeanor, positive attitude, and respectful communication with customers and colleagues is essential for representing the company's brand image and fostering positive relationships.
11. These qualifications help ensure that BDC call center representatives are equipped to handle customer interactions effectively, contribute to business development efforts, and uphold service quality standards.

Benefits:

1. Competitive pay based off experience
2. Benefits including health, dental, and vision insurance and IRA plan after your probationary 90 days if hired full time.
3. Opportunities for professional development
4. Dynamic and collaborative work environment

D3 Auto Sales offers the best selection of cars, trucks, and SUVs, including lifted & leveled trucks near Des Arc, AR with financing & service available.