What are the responsibilities and job description for the Operations Support Analyst position at DAC?
Move Your Career Forward with DAC as an Operations Support Analyst
Who We Are
We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations.
Position Summary
The Operations Support Analyst position is responsible for supporting the Director, Operations of LPM in executing the day-to-day management of DAC client’s Local Presence Management programs accurately and efficiently. Execution should be in accordance with client mandates, business process, and vendor process guidelines with ultimate responsibility for providing superior customer service to Account & Client teams.
What You’ll Do
This role requires two in-office days per week, with three days in-office during the three-month orientation period. Fully remote work is not available for this position.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to tacquisition@dacgroup.com
At DAC we celebrate your contributions, provide you with opportunities, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.
Salary at DAC is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $40,000 to $50,000 . The estimate displayed represents the typical salary range for this position and is just one component of DAC’s total compensation package for employees
Who We Are
We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations.
Position Summary
The Operations Support Analyst position is responsible for supporting the Director, Operations of LPM in executing the day-to-day management of DAC client’s Local Presence Management programs accurately and efficiently. Execution should be in accordance with client mandates, business process, and vendor process guidelines with ultimate responsibility for providing superior customer service to Account & Client teams.
What You’ll Do
- Provide timely, thoughtful, solution-oriented, customer-centric, and accurate information as the primary point of contact for all assigned projects.
- Engaging with key stakeholders to define, communicate status and progress, launch, maintain, and optimize client’s location data across publisher networks, inclusive of search engines, online directories, maps, and social networks.
- Analyze, prep, and process data timely and accurately for launch and ongoing optimization.
- QA and audit data according to timelines and or as needed across publisher sites; update as needed to ensure the highest level of data integrity is maintained at all times.
- Adhere to established internal DAC processes, business processes, and vendor processes, using all DAC-approved tools and defined communication protocols.
- Escalate new scenarios or out of process scenarios accordingly to the Operation Specialist.
- Manage inbound tickets within defined SLA’s accurately and completely.
- Manage multiple programs, with varying priorities/timelines, ensuring that all timelines are met.
- Be knowledgeable and proficient in working in vendor, publisher, and DAC systems and tools.
- Be knowledgeable of industry trends, and subsequent impacts to processes & clients.
- Assist the team with time-sensitive requests and or as required.
- Trouble-shoot, solution and execute to correct data and address account, client, and or vendor issues, risks, and concerns. Escalate when appropriate.
- Effectively multi-task and prioritize client project communications, timelines, and tasks with a high level of urgency and attention to detail to ensure quality, accuracy, and completeness.
- All other duties as assigned
- One (1) year in related field
- Bachelor's Degree or equivalent post-secondary diploma in data, operations or local listing management
- Advanced knowledge of Microsoft Office suite including Word, PowerPoint, Excel, SharePoint, and Teams.
- Ad agency exposure, with digital environment experience, preferred.
- Google Business Profile and Facebook experience, preferred.
- Ability to quickly adapt in a dynamic environment and learn new processes, products & systems.
- Strong problem-solving skills combined with flexibility, creativity, and tenacity.
- Proven ability to work collaboratively across different agency teams.
- Excellent conceptual, organizational, analytical, and problem-solving skills required.
- Manage competing demands and prioritize work objectively, superior time management skills.
- Operate with a sense of urgency, quickly responding to stakeholders and building relationships.
- Superior oral and written communication skills as well as effective presentation skills.
- Professional, mature, self-motivated, self-directed, and high attention to detail.
- Proficient in data analysis and Excel; formatting, formulas, concatenation, and macros.
- Professional Growth: Work with top-tier clients and cutting-edge tools in the performance marketing industry.
- Collaborative Culture: Be part of a global organization that values curiosity, transparency, and innovation.
- Competitive Benefits:
- Competitive salary and comprehensive health benefits.
- Generous PTO, wellness initiatives and parental leave.
- Retirement saving plans.
- Opportunities for continued learning and professional development.
- A supportive, collaborative, and casual work environment.
This role requires two in-office days per week, with three days in-office during the three-month orientation period. Fully remote work is not available for this position.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to tacquisition@dacgroup.com
At DAC we celebrate your contributions, provide you with opportunities, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.
Salary at DAC is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $40,000 to $50,000 . The estimate displayed represents the typical salary range for this position and is just one component of DAC’s total compensation package for employees
Salary : $40,000 - $50,000
