What are the responsibilities and job description for the Technical Support Specialist position at Daikin?
Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our team at Daikin. As a key member of our support team, you will play a critical role in providing exceptional customer service and technical expertise to our customers.
Main Responsibilities:
- Provide prompt and courteous responses to calls coming into the Technical Support Center hotline.
- Offer pre and post-sales technical support via telephone and email.
- Assist Representatives, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment.
- Log all calls and incidents into the CRM module to track information by customer, model number, and project.
Key Skills and Qualifications:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong knowledge of Daikin equipment and products.
- Experience in a technical support or customer service role is preferred.
About Daikin:
Daikin is a leading manufacturer of air conditioning and heating solutions. We are committed to delivering high-quality products and exceptional customer service to our customers.
