Clinic Receptionist

Job Summary:

The Clinic Receptionist serves as the first point of contact for patients, visitors, and staff. This role is responsible for managing front desk operations, ensuring excellent patient service, and supporting the daily functions of the medical office. The ideal candidate will have strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:

Patient Interaction & Scheduling:

• Greet and check in patients with professionalism and courtesy.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient information, insurance details, and collect co-pays as needed.
• Answer phone calls, respond to inquiries, and direct calls appropriately.

Administrative & Clerical Duties:

• Maintain and update patient records in the electronic health system.
• Process insurance verifications and referrals as required.
• Assist with medical billing tasks, including processing payments.
• Organize and maintain front desk and waiting area cleanliness.

Communication & Office Support:

• Coordinate with medical staff to ensure efficient patient flow.
• Handle incoming and outgoing mail, faxes, and correspondence.
• Provide general administrative support to office staff and management.
• Uphold patient confidentiality and comply with HIPAA regulations.

Qualifications & Requirements:

• High school diploma or equivalent required; additional training in medical administration is a plus.
• Previous experience in a medical office or healthcare setting preferred.
• Proficiency in using electronic medical records (EMR), MediTech preferred and office software.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask, prioritize, and maintain professionalism in a busy environment.