What are the responsibilities and job description for the Clinic Receptionist position at Hereford Regional Medical Center?
Job Summary:
Performs duties as receptionist and performs advanced clerical work. Makes appointments and receives and registers patients. Enters data into the computer.
Committed to excellence through continuous improvement of the quality of services offered. Creates and maintains a culture to continuously improve patient and employee satisfaction.
Demonstrates Competency in the Following Areas:
Accurately completes client demographic and financial data
Greets patients in a friendly manner
Schedules appointments appropriately, putting needs above other duties and insuring that all are treated with respect and dignity.
Promptly answers telephone and directs all inquires.
Calls patients to remind them of the next day appointment
Verifies with employees and other entities on Worker’s Compensation and liabilities for billing claims
Collects co-pay upfront at time of service
Scans insurance cards, patient demographics, and HIPPA form.
Understands and is familiar with basic office equipment
Able to locate and describe appropriate policies
Human Resource Policies Procedures
Trains other employees
Attend periodic workshops/seminars to learn changes, and customer service training.
Practices Time Management
Assists with gathering data to assist with Performance Improvement Process
Identifies location of fire alarms and fire extinguishers in area
Knows appropriate response to codes
Able to locate MSDS
Meets the patient’s needs, regardless of whether or not the need is related to “your” specific area, maintaining a positive customer relations atmosphere
Participates in Team Work, assisting other departments/co-workers as necessary
Demonstrates understanding of policies on ethics
Regulatory Requirements:
- High School graduate or equivalent.
Language Skills:
- Able to communicate effectively in English, both verbally and in writing.
- Additional languages preferred.
- Excellent customer services skills.
Skills:
- Basic computer knowledge.
- Ability to type 45 wpm.
BENEFITS:
Medical, Vision and Dental Plan
Group Life Insurance
Short Term and Long Term Disability
Retirement Plan
Personal Paid Time Off
Sick Pay
