What are the responsibilities and job description for the Representative, Guest Experience CS position at Dallas Arboretum & Botanical Society, Inc.?
The Dallas Arboretum is a garden for all that enriches lives through beauty, learning, and connection. We are committed to community, learning, innovation, and sustainability. The Dallas Arboretum is one of the top gardens in the nation and has received esteemed recognition. This position reports to the Guest Experience Front Line Supervisor.
Projected Start Date: 2/17/2025
Projected End Date: 4/18/2025
JOB SUMMARY:
Ensure guests have a positive experience by providing support over the phone and/or in the ticket booth by enforcing departmental standards and policies. The Customer Service Representative position is eligible for telework, meaning the representative may work from home.
ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Interact courteously with guests in person and/or over the phone
- Assist guests with booking tickets
- Answer general garden questions
- Maintain and enforce basic Dallas Arboretum policies
- Perform other duties, as assigned
SKILLS/ QUALIFICATIONS
- High school graduate or G.E.D.
- Customer handling experience desired
- Excellent verbal and written communication skills
- Computer experience required (Microsoft Office products)
- Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions
- Ability to work rotating shifts, including weekends, holidays, and or seasonal evening hours, when needed
- Telework eligible, however must reside within Dallas-Fort Worth Metroplex and be available to attend any or all required meetings onsite
OTHER DUTIES
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of those in this position.
ABOUT THE ARBORETUM
Who we are: The Dallas Arboretum is a garden for all that enriches lives through beauty, learning and connection. Our vision is a world-class sanctuary where people and plants flourish in the natural environment. Our values define who we are, what we believe in, and how we engage with the community and one another. They guide our actions and interactions.
- Community: We cultivate connections with our community, embrace diverse perspectives, and foster a sense of belonging so that everyone feels values and encouraged to connect with nature.
- Learning: We provide opportunities for lifelong learning that inspire individuals to appreciate nature and care for the environment.
- Innovation: We foster a culture of creative thinking that drives problem-solving and inspires growth.
- Sustainability: We are dedicated to climate adaptation and the responsible stewardship of natural and fiscal resources.
Our Commitment to You: The Dallas Arboretum is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and best serve our community. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
EEO Statement: The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.
