What are the responsibilities and job description for the Customer Success Manager, Chicago position at Dalux?
Are you ready to take on an exciting role with a leading construction technology company? As the new Customer Success Manager for Infrastructure in our Chicago office, you will play a crucial role in Dalux's expansion in the US. This is your opportunity to make a significant impact and be part of a company that is transforming the construction and infrastructure industries on a global scale through innovative and user-friendly BIM technology.
Your New Role:
From our Chicago office, you will be joining an exciting expansion journey in the US market, becoming the third member of our US team. As the infrastructure sector expert, you will collaborate with a network of dedicated colleagues across the US, Canada, and Europe, focused on building and maintaining strong, sustainable, and successful customer relationships with both new and existing clients. Working closely with leading contractors, infrastructure developers, and consultants will be essential to ensure the successful implementation and utilization of Dalux's BIM software across infrastructure projects.
Your Responsibilities Include:
You hold a bachelor's or master's degree in civil engineering, urban planning, or a related field. Alongside your industry knowledge, you have practical experience from infrastructure projects, preferably having worked on-site, with a strong understanding of BIM and digital tools. Experience from a user perspective is particularly advantageous. You take responsibility, enjoy sharing your knowledge, and value continuous learning. You excel in building strong relationships and take pride in providing exceptional customer service. Fluency in English is required.
Why Choose Dalux?
At Dalux, we care deeply about our work, our customers, and each other. We believe in a work environment that is fun, challenging, and engaging. We prioritize work-life balance and foster a light-hearted, informal, and inclusive workplace. As a social organization, we organize knowledge-sharing workshops, quarterly meetings at our Copenhagen HQ, and various enjoyable activities that promote team harmony.
Who Is Dalux?
Dalux is an international market leader continuously enhancing software solutions for the construction and real estate industries since 2005. Our user-friendly BIM technology and digital tools are utilized globally by leading contractors, clients, and consultants across 150 countries. Collaborating closely with our users, we innovate daily to optimize existing technology and pioneer groundbreaking solutions. Recent achievements include launching the world's fastest BIM viewer and pioneering BIM-based Augmented Reality for regular smartphones.
Interested?
Please submit your application in English. For inquiries, contact our Talent Acquisition Specialist Ellen at eka@dalux.com or 45 93856876. We eagerly await your application and resume. Interviews are ongoing.
Application deadline:
As soon as possible
Your New Role:
From our Chicago office, you will be joining an exciting expansion journey in the US market, becoming the third member of our US team. As the infrastructure sector expert, you will collaborate with a network of dedicated colleagues across the US, Canada, and Europe, focused on building and maintaining strong, sustainable, and successful customer relationships with both new and existing clients. Working closely with leading contractors, infrastructure developers, and consultants will be essential to ensure the successful implementation and utilization of Dalux's BIM software across infrastructure projects.
Your Responsibilities Include:
- Supporting new infrastructure clients in implementing the full Dalux product portfolio, including leading training sessions and workshops.
- Assisting clients in integrating our solutions into their infrastructure design, construction, and maintenance processes, ensuring they maximize the value of our tools.
- Identifying new application possibilities for existing infrastructure clients to ensure high customer satisfaction and growth.
- Over time, managing a portfolio of infrastructure-focused client accounts, building and maintaining strong relationships, enabling clients to leverage product enhancements, and ensuring they derive maximum value from Dalux.
- Assisting with the supportand implementation of Dalux for vertical construction projects and commercial constructioin clients.
- Collaborating closely with your US colleagues at the Chicago office and actively participating in events, industry fairs, Dalux User Days, client meetings, etc.
- Providing HQ with relevant insights and ongoing trends regarding infrastructure-specific product development.
You hold a bachelor's or master's degree in civil engineering, urban planning, or a related field. Alongside your industry knowledge, you have practical experience from infrastructure projects, preferably having worked on-site, with a strong understanding of BIM and digital tools. Experience from a user perspective is particularly advantageous. You take responsibility, enjoy sharing your knowledge, and value continuous learning. You excel in building strong relationships and take pride in providing exceptional customer service. Fluency in English is required.
Why Choose Dalux?
At Dalux, we care deeply about our work, our customers, and each other. We believe in a work environment that is fun, challenging, and engaging. We prioritize work-life balance and foster a light-hearted, informal, and inclusive workplace. As a social organization, we organize knowledge-sharing workshops, quarterly meetings at our Copenhagen HQ, and various enjoyable activities that promote team harmony.
Who Is Dalux?
Dalux is an international market leader continuously enhancing software solutions for the construction and real estate industries since 2005. Our user-friendly BIM technology and digital tools are utilized globally by leading contractors, clients, and consultants across 150 countries. Collaborating closely with our users, we innovate daily to optimize existing technology and pioneer groundbreaking solutions. Recent achievements include launching the world's fastest BIM viewer and pioneering BIM-based Augmented Reality for regular smartphones.
Interested?
Please submit your application in English. For inquiries, contact our Talent Acquisition Specialist Ellen at eka@dalux.com or 45 93856876. We eagerly await your application and resume. Interviews are ongoing.
Application deadline:
As soon as possible