Deskside-Onsite IT Support Engineer

The client is looking for an Onsite IT Support Engineer with at least 5 years of experience in providing technical support. The role requires someone who can assist with a wide range of IT-related issues at various sites.
who is highly skilled in technical support, capable of troubleshooting a range of hardware and software issues, comfortable using and supporting multiple operating systems, and can communicate technical solutions. Bilingual abilities in English and French are required. The candidate should also be flexible enough to work outside of regular hours and have experience with clean room environments.

EXPERIENCE : At least 5 years' experience as an onsite support engineer.

JOB PURPOSE:

The primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms. OSS is responsible for assisting users in respective sites with any IT-related issues/queries/concerns.

Key Responsibilities and Accountabilities

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, or similar role
• Good understanding of computer systems, mobile devices, and other tech products
• Hands-on experience with Windows/Linux/Mac OS installation, reimaging & troubleshooting
• Hands-on experience in troubleshooting laptop, desktop, thin clients, printers, and telephony hardware issues
• Hands-on experience in troubleshooting a basic network, VPN, and email (G suite)
• Ability to diagnose and troubleshoot basic software technical issues
• Familiarity with remote desktop applications and help desk software (e.g. Beyond Trust, ServiceNow, etc.)
• Manage hardware purchase request & responsible for updating the computer hardware inventory
• Monitoring of incidents and service requests in ServiceNow
• Creation of documents for procedures
• Ability to provide step-by-step technical help, both written and verbal (Bilingual English & French)
• Experience working in MFG/Lab clean rooms
• Provide support during non-business hours (on-call) when required

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

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