Deskside/Onsite IT Support Engineer

Employment type Contract

Job Title Deskside/Onsite IT Support Engineer

Job Location Columbus, MS 39701

Duration 6 months

Experience level L3

Mandatory Skills

Job Description

Proven work experience as a Technical Support Engineer, Desktop Support Engineer or similar role

Good understanding of computer systems, mobile devices and other tech products

Hands-on experience with Windows/Linux/Mac OS installation, reimaging & troubleshooting

Hands-on experience in troubleshooting laptop, desktop, thin clients, printer, telephony hardware issues

Hands-on experience in troubleshooting basic network, VPN, email (G suite)

Ability to diagnose and troubleshoot basic software technical issues

Familiarity with remote desktop applications and help desk software (e.g. Beyond trust, ServiceNow, etc.)

Manage hardware purchase request & responsible for updating the computer hardware inventory

Monitoring of incidents and service requests in ServiceNow

Creation of documents for procedures

Ability to provide step-by-step technical help, both written and verbal (Bilingual English & French)

Experience working in MFG/Lab clean rooms

Provide support during non-business hours (on-call) when required

Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.