Front Desk Associate

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is crucial in providing exceptional patient services and ensuring a smooth check-in and check-out experience for our patients. The ideal candidate will possess strong communication skills, a passion for helping people, and the ability to multitask in a fast-paced doctors office. As the first point of contact for patients, you will play an essential role in creating a welcoming atmosphere at our practice or over the phone.

Responsibilities

• Greet patients upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently.
• Answer phone calls promptly, providing information about appointment, prescription refill and other services and amenities.
• Handle patient inquiries, requests, and complaints with professionalism and courtesy.
• Maintain accurate records of patient information and appointments using management and EMR software.
• Collaborate with Doctors and Nurse Practitioners to ensure patient satisfaction.
• Provide local information and recommendations to enhance the patient experience.
• Uphold practice policies and procedures while ensuring compliance with safety regulations.

Experience

• Previous experience setting is preferred but not required.
• Strong phone etiquette skills to manage incoming calls effectively.
• Familiarity with medical office management systems is advantageous.
• Multilingual or bilingual abilities are a plus, enhancing communication with diverse patients.
• A background in patient management or patient relations will be beneficial.
• Excellent interpersonal skills with the ability to connect with patients from various backgrounds.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our patients!

Job Types: Full-time, Part-time

Pay: $14.31 - $14.76 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Danville, VA 24541 (Required)

Ability to Relocate:

• Danville, VA 24541: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $15