What are the responsibilities and job description for the Front Desk Associate position at Dogtopia Charlottesville?
Description: AM shift starts promptly at 6:15 am to 2pm. Pm shifts available that start at 1:15pm-8pm. Saturdays & Sundays 9:30am-6pm. This is NOT a seasonal temporary job and requires extensive training. Rotating Weekends & Holidays are required.
About the Front Desk Role:
· A positive, friendly and energetic personality who can multitask and loves a fast-paced environment
· Enthusiastically greet and attend to everyone and every dog that comes in and out of daycare, boarding or spa.
· Answer Pet Parent questions over the phone and in person and conduct tours and can efficiently explain benefits of dog daycare and enthusiastically explain the benefits of daycare.
· Check pups in and out of daycare, boarding and spa, sell treats and special events at drop off, schedule next day of daycare or boarding reservations. Ability to toggle across multiple platforms at once and have attention to detail on pricing and billing.
Must be able to stand during the shift to greet the parents and take their dogs at lobby or possibly dogs' curbside and escort them to and from their playrooms. Dogs range from 5 lbs. to 150 lbs.
· Schedule and confirm meet and greets with pet parents. Follow up with pet parents and veterinarians for vaccination records prior to meet and greet appts.
-Check dogs in and out of daycare, boarding and spa and accurately charge the customer.
-Check voicemails, emails and texts incoming and outgoing. Communicate any concerns and notes with pet parent in real time.
-Following up with Leads to schedule the pups evaluation and convert them to a member!
· Communicate with canine coaches about schedules of in and out of playrooms and spa.
· Log all notes from canine coaches about pup’s behavior or activities as well as log in owners notes after every conversation.
Ability to stay organized and calm in dynamic fast paced environment.
Cleaning includes, mopping, sweeping, disinfecting front work area and keep counter tops clean and tidy, you will have a cleaning area checklist for EOS, to include other areas of the business.
About YOU:
· You are obsessed with dogs!
· You are 18 with a strong work ethic who is reliable and punctual with reliable transportation.
· You’re fast-paced and love to stay busy. You are able to stand and physically interact with dogs of all sizes
· You thrive when you have multiple tasks at once.
· You enjoy meeting and interacting with new people and can make relationships quickly. Comfortable making small talk with our customers on a daily basis.
· You like to work with others and being a part of a team.
· You’re lively, enthusiastic, friendly and a very strong communicator.
· Ability to work flexible days and hours, including holidays and Saturdays & Sundays.
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Job Types: Full-time, Part-time
Pay: $13.50 - $13.75 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $14 - $14