What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express & Suites?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries and resolve issues promptly and professionally.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries with attention to detail.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Answer phone calls in a courteous manner, utilizing effective phone etiquette to assist callers.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold hotel policies and procedures while maintaining a high standard of customer service.
Skills
- Strong guest relations skills with the ability to create positive experiences for all visitors.
- Proficient in hospitality practices, demonstrating knowledge of the industry standards.
- Excellent phone etiquette, ensuring clear communication with guests over the phone.
- Familiarity with hotel management systems is preferred but not required; training will be provided.
- Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
- Proven customer service skills with a focus on resolving issues effectively and efficiently.
- Ability to work collaboratively in a team-oriented environment while managing individual responsibilities effectively.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Staunton, VA 24401 (Required)
Ability to Relocate:
- Staunton, VA 24401: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
