What are the responsibilities and job description for the Customer Service Representative position at Darkos dumpsters?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience through effective communication and problem-solving skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Maintain accurate records of customer interactions and transactions in our office system.
- Demonstrate excellent phone etiquette while communicating with customers.
- Assist with cash handling procedures as required during transactions.
- Collaborate with team members to improve overall customer service processes.
- Provide feedback on common customer issues to help enhance service delivery.
Qualifications
- Previous experience in a call center or customer service environment is preferred.
- Strong communication skills in English, both verbal and written.
- Ability to analyze customer needs and provide effective solutions.
- Proficient in office software applications and typing skills.
- Excellent phone etiquette and interpersonal skills.
- Ability to work independently as well as part of a team.
- A positive attitude with a commitment to delivering outstanding customer service.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $20.28 - $21.78 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $22
