What are the responsibilities and job description for the Academic Support Manager position at Dartmouth College?
Position Purpose
Manages the academic coordinator team, which provides faculty with administrative and learning management system support, according to Tuck’s mission, strategy, and institutional priorities.
Description
The Tuck School’s academic coordinator team provides essential and valued administrative and technical support to our world-class faculty. The manager hires, trains, and supervises approximately 12 full-time academic coordinators and, with input from the team and faculty, sets and strengthens the standards for the services they provide. This role is ideally suited for an outstanding administrative support supervisor who loves building and leading high performing teams. Visit https://www.tuck.dartmouth.edu/faculty to learn more about our faculty and http://talent.tuck.dartmouth.edu for more about working at Tuck.
Required Qualifications - Education and Yrs Exp
3 years of experience
Required Qualifications - Skills, Knowledge and Abilities
- 3-5 years’ experience and skill successfully building, strengthening, and supervising high performing teams of administrative support or customer service professionals at an academic institution or professional services firm, or comparable organization.
- Experience and skill successfully managing and optimizing complex administrative processes and workflows.
- Knowledge of business operations and communications gained through a bachelor’s degree in management or a related field of study, or a combination of a liberal arts education and relevant work experience.
- Proficient in using business software (Word, Excel, Outlook, PowerPoint, etc.) and learning management systems (Canvas, Blackboard, or Moodle); Embraces new technologies to increase efficiency and automate processes.
- Strong written and verbal communication skills
- Able to handle sensitive material and information with discretion
- Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.
- Able to anticipate, deliver on, and exceed the expectations of faculty, professional staff colleagues, and supervisees.
- Able to introduce and drive innovation in ways small and large.
- Able to collaborate with others as primary means to achieve results.
- Able to seek out and create learning opportunities, including through those revealed by setbacks
Preferred Qualifications
1. Experience supervising teams of 8 or more administrative or customer support employees
2. Ability to foster and facilitate team building.
Department Contact for Recruitment Inquiries
Lorin Parker, Executive Director of Talent Management
Department Contact Phone Number
603.646.2904
Department Contact for Cover Letter and Title
Lorin Parker, Executive Director of Talent Management
Department Contact's Phone Number
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
The Tuck School’s academic coordinator team provides essential and valued administrative and technical support to our world-class faculty. The manager hires, trains, and supervises approximately 12 full-time academic coordinators and, with input from the team and faculty, sets and strengthens the standards for the services they provide. In addition, the manager administers the class scribe and the teaching assistant programs. This role is ideally suited for an outstanding administrative support supervisor who loves building and leading high performing teams. Visit https://www.tuck.dartmouth.edu/faculty to learn more about our faculty and http://talent.tuck.dartmouth.edu for more about working at Tuck.
Key Accountabilities
Description
1. Supervising and Managing
- Hires and supervises academic coordinators; determines their key accountabilities, provides coaching, and nurtures their learning and skill development.
- Conceptualizes, defines, and applies operating guidelines and service delivery standards for academic coordinators (who provide administrative and learning management system support to faculty) and class scribes (who record MBA class attendance and student participation);
- Assigns academic coordinators, according to faculty support resource needs; examines and resolves service delivery disruptions and other escalated issues; reviews, approves, and oversees academic coordinator team projects and events
- Supports the senior academic coordinator and classroom scribe manager with scribe team hiring and staffing logistics
- Collaborates with Tuck and Dartmouth colleagues to organize, manage, and complete shared projects and assignments
- Manages copyright permission usage reports with external vendors; facilitates the contract renewal process with the senior director.
Percentage Of Time
90
Description
2. Academic Coordination
- Coordinates classroom support and teaching activities for designated faculty (prepares course materials using Canvas or other learning management system, tracks student grades, manages audio-visual needs); plans and organizes event logistics for guest speakers and visitors; provides administrative, research, and information management assistance (responds to inquiries, drafts and proofreads materials, manages faculty calendars and contact files, makes travel arrangements, prepares expense reimbursements; conducts book, journal, article and citation searches, updates and maintains faculty website profiles and biographies; maintains files, records, and archival materials), and other activities associated with achieving academic support priorities.
- Completes other tasks and assignments associated with achieving academic support priorities
Percentage Of Time
10
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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
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Performs other duties as assigned.
