What are the responsibilities and job description for the Hotel Front Desk Agent Niagara Falls NY position at Daryon Hotels International LLC?
Job Title: Hotel Front Desk Agent
Location: Niagara Falls, NY (Multiple Locations)
Compensation: Based on Experience
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team in Niagara Falls, NY. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in/check-out experience.
Key Responsibilities:
- Greet guests warmly and provide exceptional customer service.
- Handle guest check-ins and check-outs efficiently, ensuring accurate documentation.
- Answer phone calls, respond to inquiries, and assist with reservation bookings.
- Address guest concerns, requests, and complaints in a professional manner.
- Manage cash handling, credit card transactions, and financial records accurately.
- Maintain a clean and organized front desk area.
- Collaborate with housekeeping and maintenance teams to fulfill guest requests.
Qualifications:
- Previous experience in a customer service role, preferably in hospitality.
- Strong communication and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in using computer systems and reservation software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits:
- Competitive pay based on experience.
- Opportunities for career growth and development.
- Employee discounts and additional perks.
How to Apply:
Interested candidates are encouraged to submit their resume and a cover letter detailing their experience and customer service skills.
We are an equal opportunity employer dedicated to creating a welcoming environment for both employees and guests.
Job Type: Full-time
Pay: $15.50 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $16 - $17
