What are the responsibilities and job description for the Service Desk Support Representative - Holloman AFB position at Data Systems Analysts, Inc.?
Job Description: Data Systems Analysts Inc. is seeking a qualified Graduate Training Information Management System (GTIMS) Service Desk Support Representative at Holloman AFB, NM. The selected candidate will join DSA's GTIMS Enterprise Service Desk (ESD) team supporting users of the US Air Force's Air Education and Training Command (AETC). Position may require weekend and nighttime hours (<5% time).
Responsibilities:
- Provide troubleshooting support for GTIMS functions at the user level.
- Track and respond to user issues with both functional and common service applications.
- Assist with scheduling functions and provide information for the effective use of GTIMS capabilities.
- Conduct unit visits and train users on new upgrades, functions, and releases.
- Maintain detailed records of user interactions and issues for future reference.
- Collaborate with other team members to ensure timely resolution of user issues.
- Develop and update training materials and documentation for GTIMS users.
- Participate in regular team meetings to discuss ongoing issues and improvements.
- Provide feedback to the development team on user experience and potential enhancements.
Qualifications:
- Customer Support experience.
- Familiarity with the GTIMS Program, which can come from Air Force flying training experience or through Military aircrew or other operational experience in a Major Command (MAJCOM): AMC, AETC, AFSOC, ACC, or similar service (e.g., Marines, Army, Navy).
- Strong communication and interpersonal skills to effectively interact with users and team members.
- Ability to work independently and as part of a team.
- Proficiency in using computer systems and software applications.
- Problem-solving skills and the ability to troubleshoot technical issues.
- Flexibility to adapt to changing requirements and priorities.
- Willingness to learn and stay updated with new technologies and upgrades related to GTIMS.
- ACTIVE SECRET CLEARANCE
- Security Certification.
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Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.