Program Support Specialist

Work Hours:
8:30 AM to 4:00 PM

Lunch Period (Unpaid):
1/2 Hour

Dress Code:

• Business Casual (75%)
• Business Attire (25%)

Location:
1 John Fitch Way, Trenton, NJ 08625-0055

Office or Remote:
Work remotely 2 to 3 days per week (hybrid)

Parking:
Free parking

Equipment to be Used by Temporary Staffing Professional(s):
Laptop

Computer Software to be Used:

• Microsoft Teams
• Excel
• Word
• PowerPoint
• Outlook
• GPMS
• DocuSign
• AOSOS

Interview Mode:
Microsoft Teams

Knowledge, Skills, Education, and/or Experience:

• Minimum of 5 years of experience in providing technical assistance.
• Ability to pay attention to detail.
• Experience in data validation across various program systems.
• Excellent verbal and written communication skills.
• Ability to work well independently and within a team.
• Proficient in Word, Excel, PowerPoint, Outlook, and MS Teams.
• Ability to schedule and manage tasks effectively.
• Strong conflict resolution and problem-solving skills.
• Organizational and multitasking abilities.

Mandatory Skills/Certifications Requirement:

• All of the above.

Desired Skills:

• All of the above; IT experience is a plus.

Job Duties:

• Review all participant files to ensure the accuracy of data migrated from SPARQ to GPMS.
• Track durational limits, slots, new intakes, exits, and follow-ups.
• Ensure timely and accurate data entry into GPMS and participant files.
• Communicate effectively with management and staff, both verbally and in writing.
• Provide consistent project management guidance, system tools, and metrics for outcomes.
• Develop methods for measuring effectiveness and sustainability; conduct periodic assessments.
• Create executive-level Excel dashboards to report overall program health.
• Assist in identifying and analyzing program-level risks and opportunities.
• Provide technical assistance to program staff as needed.
• Meet productivity and quality standards for program data.
• Identify operational problems and suggest process improvements.
• Evaluate and assess program strengths and weaknesses.
• Meet with program staff to discuss program status and goals.
• Complete other duties as assigned by management.

Candidate Submission Requirements:

• Bachelor's Degree required.
• Reside in one of the program’s counties in the North (Essex, Hudson, Middlesex, Union) or South (Atlantic, Camden, Cape May, Cumberland, Gloucester, Monmouth, Sussex).
• Willingness to travel to Northern and Southern counties, as well as the Central Office in Trenton.
• Must work in the field 3 days a week and remotely 2 days a week.
• Full access to own vehicle at all times.

Job Type: Contract

Pay: $34.00 - $34.04 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Trenton, NJ 08625: Relocate before starting work (Required)

Work Location: In person

Salary : $34 - $34