What are the responsibilities and job description for the Service Coordinator position at Dave Mungenast St. Louis Honda?
Join a winning team that recognizes customer satisfaction starts with satisfied employees! Dave Mungenast St Louis Honda proudly provides our valuable employees with excellent benefits, competitive wages, and on-the-job training, where applicable.
Dave Mungenast St. Louis Honda is hiring a dedicated Service Coordinator with high energy to answer phones and set service appointments.
Duties include but are not limited to:
- Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
- Takes all incoming service calls, schedules appointments appropriately, refers to history, sells correct maintenance and answers questions accordingly.
- Responsible for maintaining the service appointment objective each day.
- Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Maintains marketing program by mailing specials, recommendations, decline, SSC and other letters to our customers.
- Maintains, scans, updates customer information and files service repair orders.
- Responds to customer live chats quickly, efficiently and when appropriate transfer chat to a sales associate.
- Assists service and parts department with telephone coverage.
- Provides assistance to parts, service and sales departments.
- Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
Pay is $17-$18 per hour.
Qualifications and Skills:
- Basic computer knowledge and typing skills.
- Must have exceptional customer service skills and experience.
- Excellent telephone, writing and typing skills.
- Confident, pleasant and professional phone voice.
- Must be comfortable interacting with clients over the phone.
- Must be able to sit for long periods of time.
- Must hold a valid driver license.
This job is scheduled on a 4-day work week! Although Saturdays are required, every three weeks you get Friday through Tuesday off!
Benefits include: Paid vacation, sick days, holidays, medical, dental, vision and life insurance and 401K.
Applicants who wish to be considered for employment by Dave Mungenast St Louis Honda must hold a valid Driver’s License with a clean driving record and be able to pass a drug test.
Dave Mungenast St Louis Honda is an equal opportunity employer. It is our policy to comply with all applicable state and federal laws prohibiting discrimination in employment based on race, age, color, sex, religion, national origin or other protected classification.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $17 - $18
