Customer Service and Administrative Coordinator

Job Title: Customer Service and Administrative Coordinator

Join our Team as a Customer Service and Administrative Coordinator!

Are you a proactive and detail-oriented individual who enjoys providing exceptional customer service? We are seeking a versatile Customer Service and Administrative Coordinator to join our team. As a key member of our organization, you will play a crucial role in ensuring smooth customer interactions via phone and email while supporting our administrative operations. If you thrive in a dynamic environment, possess excellent communication skills, and enjoy multitasking, then this opportunity is perfect for you!

You will have the opportunity to work in a supportive and collaborative atmosphere, where your contributions are valued and recognized. The position will be the sole office position within the company and will require an excellent sense of time management and the ability to work independently. We also offer the potential for flexibility, no weekends or major holidays, paid vacation, and partial work from home options. There will be a period of training to assist in learning the position requirements.

Responsibilities:

· Handle incoming calls and emails with customers and vendors in a professional and courteous manner.

· Maintain the service call and project schedule to ensure timely completion of tasks and projects.

· Collaborate with customers to troubleshoot issues, asking insightful questions to pinpoint and resolve technical problems.

· Perform general office clerk duties and assist with various administrative tasks, including mailing, bank deposits, and document maintenance.

· Accept payments from customers over the phone, ensuring accuracy and security in all transactions.

· Create quotes and invoices in collaboration with technicians, ensuring accuracy and timely delivery to clients.

· Willingness to learn basic security system functions in order to assist customers with simple tasks and inquiries.

· Record accurate messages when further assistance from technicians is required, maintaining clear and organized communication channels.

· Assist with vendor communications to order parts as needed, ensuring timely delivery and efficient inventory management.

· Update paperwork and maintain documents to ensure accuracy and compliance with established procedures.

· Help organize and maintain office common areas, creating a clean and welcoming environment for staff and visitors.

· Create, maintain, and enter information into databases, ensuring data integrity and accessibility.

Qualifications:

· High school diploma or equivalent; additional certification in office administration is a plus.

· Proven experience in customer service and administrative roles.

· Excellent verbal and written communication skills.

· Strong problem-solving and multitasking abilities.

· Proficiency in MS Office Suite and ability to learn new software systems quickly. Quickbooks experience is a plus.

· Detail-oriented with exceptional organizational skills.

· Ability to work both independently and collaboratively in a team-oriented environment.

· Positive attitude, professional demeanor, and a passion for delivering exceptional customer service.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Dover, OH 44622

Salary : $16