Restaurant Host

Restaurant Host

Reports to: GM of Madam/Geode; position is non-exempt

WHO WE ARE

Combining luxury with Avant -Garde style, the Daxton Hotel looks to set a new cultural standard in the heart of downtown Birmingham. Minutes from Detroit, Daxton serves as a proud neighbor and a worldly traveler, nurturing local partnerships while building international collaborations to create a vibrant soulful place.???

WHO YOU ARE

Your past experiences have led you to understand that there is an art science to the how and what a hospitality professional is responsible for. Enjoying new food and beverage experiences is part of your identity, and you know what it is to have a great restaurant experience. You delight in the smiles you share and the positive experiences that you create. You are probably known to your friends and family as a planner and enjoy organizing people or just about anything. You feel comfortable when things get busy, above all, it is your mission to spread joy to all you encounter.

THE ROLE

The Host reports to Food Beverage Leadership and works in a team environment with other restaurant professionals, including bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time. The Host is responsible for the beginning and the end of memorable guest experiences, welcoming guests with genuine hospitality that reflects the best of Minneapolis. Hosts own the arrival and departure experience in their outlet, and it is critical that they hold that experience in high regard. The ability to learn how to manage reservations and scheduling software is necessary to ensure expert service to guests with allergies and restrictions. Ongoing food and beverage tasting, and training will allow you to expand your knowledge of cuisine, beer, wine, and spirits. All of our service team members are expected to be reliable and responsible. The Host will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. The Host will also actively develop trusting and transparent relationships with their peers on the service team and other associates of the hotel. As a Daxton team member, the Host will work with a phenomenal group of peers who value collaboration, humility, experience and maintaining an open-mind – no egos allowed.

WHAT YOU WILL DO

• Assist in all aspects of a guest’s experience from beginning to end by extending a friendly greeting, fostering an inviting environment, ensuring proper set-up the host stand, reviewing reservations and making recommendations as to the setup of the room, executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
• Participate in daily line ups and staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
• Work in an organized and clean fashion by opening the restaurant for business at the prescribed time, assigning seating, following service standards, and maintaining a station chart and cover count
• Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set
• Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance
• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
• Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close the shift properly
• Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service
• Carry trays, bus, and reset tables as needed
• Complete side work assigned by the manager
• Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed
• Communicate effectively with the F B and Culinary teams to ensure all guests get their food as ordered in timely fashion
• Assist in other areas of the F B department as needed

WHAT YOU WILL NEED

• A passion for the people, place, and culture of our community, as well as a love for restaurants and guest service
• A minimum of (1) one year experience as a Host in either a free-standing or hotel restaurant is preferred
• Experience with taking, making, and executing reservations in a reservation platform
• Basic computer skills in Word, Excel, and Outlook.
• Availability to work a flexible schedule, including nights, weekends, and holidays
• A conversational level of fluency in English, both verbally and written
• The ability to stand, walk and negotiate varying surfaces for a majority of a (5) five to (8) eight-hour shift
• The ability to lift and/or carry up to a 30 lb. tray, crate, or box occasionally
• The ability to use hand and elbow movements for polishing glassware, silver, setting up tables, pouring and delivering beverages
• Excellent sight and balance needed for negotiating varied floor surfaces
• The ability to handle lit candles and hot liquids (coffee and tea)
• Ability to work in a dog friendly work environment

WHAT’S IN IT FOR YOU

• Paid time off for both full and part time positions

• 401K with company match up to 2%

• Free shift-meal prepared by our in-house culinary experts

• Medical, Dental, Vision, insurance effective on the 1st of the month after your hire date