What are the responsibilities and job description for the Front Desk Agent position at Days Inn hutchinson?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. A background in hotel management or hospitality is preferred, along with the ability to handle various tasks efficiently.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Address any guest complaints or issues promptly and professionally, ensuring a positive experience.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist in managing phone calls with excellent phone etiquette; respond to inquiries in a timely manner.
- Support multilingual guests by providing assistance in their preferred language when possible.
Requirements
- Previous experience in a hotel or hospitality setting is highly desirable.
- Strong guest service skills with a focus on building positive relationships with guests.
- Excellent communication skills; bilingual or multilingual abilities are a plus.
- Familiarity with hotel management software is advantageous but not mandatory; training will be provided.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- A background in hospitality management or related fields is preferred but not required.
Join our team as a Front Desk Agent where your dedication to guest services will create memorable experiences for our visitors!
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $15 - $16