What are the responsibilities and job description for the Front Desk Agent position at Days Inn & Suites Trumann?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications using hotel management software.
- Provide information about hotel services, local attractions, and amenities.
- Respond to guest inquiries and resolve any issues promptly.
- Maintain accurate records of guest information and transactions.
- Operate phone systems to handle incoming calls and assist with inquiries.
- Assist with night audit duties as required.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Prepare Coffee and Breakfast before 5am. Make sure they are ready by 6am.
Requirements
- Previous experience in hospitality management or guest services is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and handling phone systems effectively.
- Bilingual or multilingual abilities are a plus for enhancing guest communication.
- Familiarity with hotel management software is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Excellent organizational skills and attention to detail.
- A positive attitude with the ability to work well under pressure in a team-oriented environment.
Join our team as a Front Desk Clerk where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $11.00 per hour
Expected hours: 40 per week
Schedule:
- Night shift
Ability to Commute:
- Trumann, AR 72472 (Required)
Ability to Relocate:
- Trumann, AR 72472: Relocate before starting work (Required)
Work Location: In person
Salary : $11