Production Administration

Description: In-Office Position (Non-Remote)Why Join DBS?At DBS, we foster a trusting, respectful, and fun family culture where you’ll feel valued and supported. As a regional leader in basement waterproofing, foundation & crawl space repair, concrete lifting & leveling, basement finishing, and whole-home energy solutions, we are looking for a dedicated Production Administration to join our growing team.

About DBS: DBS Residential Solutions, Inc. is a leading provider of innovative home solutions, committed to delivering exceptional service and operational excellence. We are seeking a Production Administrator to manage production processes, ensure project installations run smoothly, and enhance efficiency across multiple departments.

What You’ll Do:

Project & Scheduling Management

• Monitor the production email for incoming requests and updates.
• Conduct project confirmation calls, ensuring all details are reviewed within the two-week look-ahead schedule.
• Schedule installations, ensuring optimal crew assignments and efficient calendar management.
• Use the active move-up list to fill crew schedules efficiently and track pending projects.
• Confirm customer expectations, including project details, payment processes, crew assignments, and estimated completion times.
• Maintain an organized crew calendar by tracking holidays, PTO, and hold-out dates for accurate scheduling.
• Manage the escalation list, coordinating supervisor or project manager visits as needed.

Customer Support & Communication

• Answer phones, log customer communications, and ensure proper documentation.
  Assist escalated customers by determining the best resolution (logistics, services, or production).
• Monitor campaigns to track upcoming projects and maintain customer engagement.
• Conduct post-installation calls and surveys to collect feedback and improve processes.

Administrative & Financial Coordination

• Process time entries for the production team and approve payroll adjustments.
• Review and process performance bonus payouts based on company criteria.
• Verify project completion, ensure all documentation is recorded accurately, and manage closeout processes.
• Coordinate with the Finance and Accounting teams on pricing adjustments, payroll issues, project changes, and payment collections.
• Track and publish job costing reports for upper management decision-making.
  

Requirements:

What We’re Looking For:

• Experience: 2 years in construction, project coordination, or production management.
  
• Skills:
  Strong organizational & time management abilities.
  Proficiency in scheduling software & data reporting tools.
  Excellent verbal & written communication skills.
  Ability to work independently while collaborating across departments.
  Spanish proficiency is a plus.

Why Join DBS?Career Growth – Ongoing training, mentorship, and development opportunities.
Team Collaboration – Work alongside industry professionals in a dynamic environment.
Impactful Work – Be a key player in ensuring smooth project execution and customer satisfaction.
Our Vision, Mission & ValuesVision: A world where every family lives in a healthy, safe, and comfortable home!
Mission: Creating lasting "WOW" relationships with employees and customers, while providing permanent home performance solutions!
Values: Positive, Teamwork & Humble
Additional Information:All offers are contingent on submitting to and passing a thorough background check prior to starting.
For more information about our company, visit www.DBSrepair.com.
DBS is an Equal Opportunity Employer. We encourage Women, Veterans, and Minorities to apply!Apply Now! If you’re detail-oriented, proactive, and ready to make an impact, we’d love to hear from you!