Aftermarket Parts and Services Sales Leader

Why Join Us?

As a growing ESOP company, we believe in creating long-term value for both our customers and our employee-owners. This role offers the opportunity to build a high-margin recurring revenue stream, contribute to the company’s strategic growth, and be part of a collaborative, ownership-driven culture.

Position Overview:

The Aftermarket Parts & Services Sales Leader is responsible for driving revenue growth through aftermarket sales, including replacement parts, maintenance services, system upgrades, and long-term service agreements. This role focuses on maximizing customer lifecycle value, increasing recurring revenue, and ensuring high client satisfaction across the life sciences, food, and industrial markets.

As a key commercial leader, this individual will develop and execute aftermarket sales strategies, leverage customer relationships to drive repeat business, and collaborate with service teams to deliver value-added solutions. This position is critical in supporting the company’s growth strategy and ESOP culture, reinforcing a customer-centric and ownership-driven approach.

Key Responsibilities:

1. Aftermarket Sales Strategy & Execution

• Develop and implement a comprehensive aftermarket sales strategy aligned with company growth objectives.
• Identify and pursue opportunities for replacement parts, service contracts, refurbishments, and upgrades.
• Establish pricing models and service offerings to enhance revenue and customer retention.

2. Customer Relationship Management & Sales Growth

• Build and maintain strong relationships with existing customers to understand their equipment lifecycle needs.
• Develop and manage a customer outreach program for proactive engagement on maintenance, parts, and system upgrades.
• Expand the customer base by identifying new service opportunities and upselling solutions.

3. Service Contracts & Revenue Expansion

• Increase penetration of preventative maintenance contracts, warranty extensions, and service agreements.
• Work closely with engineering and service teams to develop custom upgrade solutions for aging systems.
• Analyze customer usage data to recommend value-driven aftermarket solutions.

4. Internal Collaboration & Process Improvement

• Partner with operations, engineering, and service teams to ensure seamless delivery of aftermarket solutions.
• Develop tools and CRM processes to track customer interactions, service histories, and sales performance.
• Provide feedback to product development teams to enhance equipment design for long-term serviceability.

5. Market & Competitive Analysis

• Monitor industry trends and competitor aftermarket offerings to refine the company’s strategy.
• Identify new revenue opportunities in emerging service models (e.g., remote monitoring, predictive maintenance).
• Track key KPIs such as aftermarket revenue, customer retention, and service contract penetration rates.

Key Qualifications & Experience:

• 7 years of sales leadership experience in aftermarket parts & service within industrial equipment, stainless steel processing, or engineered systems.
• Demonstrated experience in channel development & management inclusive of ecommerce.
• Proven success in selling service contracts, spare parts, and system upgrades in life sciences, food, or industrial markets.
• Strong understanding of stainless steel vessels, process equipment, and related systems is a plus.
• Experience working in an ESOP or employee-owned environment is a plus.
• Ability to drive data-driven decision-making using CRM tools, customer insights, and market analytics.
• Strong communication and negotiation skills, with the ability to work across multiple departments.

Preferred Attributes:

• Experience with capital equipment lifecycle management and long-term service planning.
• Technical background in mechanical engineering, process engineering, or industrial automation.
• Familiarity with regulatory environments (e.g., FDA, USDA, cGMP) in life sciences and food industries.