Desktop Support Engineer OR IT Support Specialist

Title: Desktop Support Engineer OR IT Support Specialist
Location: Geneva, NY,
Duration: Long-term

your primary responsibility will be installing, diagnosing, servicing maintaining computer-related products which may include but are not limited to desktop and laptop computers, printers, standard software, and networking devices (smart hands).
When in support of ITO engagements, you will be recognized as desk side support specialist.
You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.
You may function as a team or on-site leader as necessary.
You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

May function as team or site leader providing direction to other technicians
May support networking products via smart hands
May have project management responsibilities for smaller projects
Possesses other, high skilled, specialized technical skills
Provides support for software and hardware support for desktops, laptops and servers (smart hands)
Installs and maintains PCs and associated software and peripherals
Performs installs, moves, adds and changes as required
Tests and certifies PCs and client approved applications
Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress
Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Understands scope of work for client and performs only tasks that are within scope; out of scope tasks would be escalated to CDE, CSM or SDC