IT Support Specialist

SUMMARY:

This position is responsible for providing exceptional technical support to our users, ensuring the smooth operation of IT infrastructure, and maintaining computer hardware and software systems. This role requires strong communication skills and a proactive approach to problem-solving.

To perform this job successfully, the selected individual(s) must be able to satisfactorily perform each of the essential duties and job responsibilities listed below. Additional details listed below are representative of the knowledge, skill and/or or ability required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide held desk and remote support to all employees
• Ability to diagnose technical issues effectively
• Clear and concise verbal and written communication
• Active listening skills to understand user needs
• Efficiently implement solutions to resolve technical issues
• Ability to maintain and manage SharePoint sites.
• Provide end user training when necessary
• Provide backup coverage to other IT team members.
• Other duties as assigned.

GENERAL SKILLS:

• Strong interpersonal and communication skills.
• Strong problem solving, analytical and support skills.
• Ability to multi-task and stay organized in a dynamic work environment.
• Identify and resolve problems in a timely manner by using fact-based decision making.

EDUCATION AND/OR EXPERIENCE

• Associates Degree in Computer Science, Information Management, Information Systems or equivalent work experience.
• Minimum of 3-5 years of relevant IT experience.
• Preferred experience with AD network and hybrid Azure networks including creating group policies.
• General knowledge of ERP and business process management software.
• Excellent knowledge of technical PC hardware and software.

QUALIFICATIONS

• Proficient with Microsoft Windows, and Microsoft Office 365 Applications
• Proven experience with maintaining and managing SharePoint sites.
• Strong organizational skills
• Experience with IT Corporate Team projects.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

SUPERVISORY RESPONSIBILITIES

This position does not have any direct reports or supervisory responsibility.

FLSA CLASSIFICATION/EXPECTED HOURS OF WORK

This is a salary non-exempt position which is eligible for overtime. A minimum of forty (40) hours a week is required. Occasional overtime in the evening or may be required as job duties demand.

Standard working hours will be Monday - Friday, 7:30am - 4:30pm

Some off-hour support may be required for international locations.

TRAVEL REQUIREMENTS

This position may require occasional travel to our other facilities.

PHYSICAL DEMANDS

This position is moderately sedentary with the majority of the work done on a computer in an office environment. Regular communications via e-mail and phone is necessary.

SAFETY

Safety glasses, hearing protection and other PPE may be required in production areas.

WORK ENVIRONMENT

This position operates in a professional office environment and requires the use of standard office equipment. The position may occasionally require exposure to the production areas.

REASONING ABILITY

Sound judgment and decision-making skills necessary. Must be able to appropriately prioritize multiple tasks and maintain timeliness for completion.

ACCESS TO CONFIDENTIAL INFORMATION

Access to highly confidential information including company records, network files, customer information, etc.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• REQUIRED: What is the desired annual salary that you are seeking?
• This position is performed onsite at our office located on the west side of Cleveland (44135).

Are you able to commute to our facility Monday - Friday?

Experience:

• IT support: 5 years (Required)
• SharePoint: 3 years (Required)
• ERP systems: 3 years (Preferred)

Work Location: In person

Salary : $55,000 - $65,000