What are the responsibilities and job description for the Assistant Service Manager - No Auto Experience Needed, Will Train position at DeBoer's Auto?
Assistant Service Manager / Service Advisor
Location: Hamburg, NJ | Full-Time | $65K–$90K (Base Commission)
AAA Best in Auto Repair (2023 & 2024) | NJBIZ Best Places to Work 2024
Who You Are
You're a natural sales closer, a people leader, and a problem-solver who thrives in high-energy environments. Maybe you've crushed it in retail, hospitality, tech sales, or customer experience—but now you're looking for something more meaningful. Something stable. Something with real growth potential.
You’ve got hustle, leadership instincts, and a passion for helping people. And while you may not know how to diagnose a misfiring engine yet, you’ve got the drive—and we’ve got the training.
Automotive Experience NOT Required.
We’ll teach you the car stuff—you bring the people skills, sales chops, and leadership mindset.
What You’ll Be Doing
As our Assistant Service Manager, you’ll be the linchpin between customers, technicians, and the front office. You’ll help lead the team, drive sales, and keep the daily operations running smoother than a fresh oil change.
Customer Service & Sales
Let’s talk. This is your shot to step into a leadership role at one of NJ’s most respected auto repair companies—no grease-stained resume required.
Requirements
Location: Hamburg, NJ | Full-Time | $65K–$90K (Base Commission)
AAA Best in Auto Repair (2023 & 2024) | NJBIZ Best Places to Work 2024
Who You Are
You're a natural sales closer, a people leader, and a problem-solver who thrives in high-energy environments. Maybe you've crushed it in retail, hospitality, tech sales, or customer experience—but now you're looking for something more meaningful. Something stable. Something with real growth potential.
You’ve got hustle, leadership instincts, and a passion for helping people. And while you may not know how to diagnose a misfiring engine yet, you’ve got the drive—and we’ve got the training.
Automotive Experience NOT Required.
We’ll teach you the car stuff—you bring the people skills, sales chops, and leadership mindset.
What You’ll Be Doing
As our Assistant Service Manager, you’ll be the linchpin between customers, technicians, and the front office. You’ll help lead the team, drive sales, and keep the daily operations running smoother than a fresh oil change.
Customer Service & Sales
- Greet customers with confidence and warmth—be the face of trust.
- Write and manage repair orders from check-in to check-out.
- Present and explain repairs clearly (we don’t sell snake oil—we educate and empower).
- Drive sales through value, urgency, and transparency.
- Follow up with open estimates and help customers make informed decisions.
- Support the Service Manager and help lead the team to success.
- Keep technicians informed, organized, and accountable to timelines.
- Coach front-of-house staff on scripts, service excellence, and upsell opportunities.
- Step in where needed—whether it’s solving a workflow hiccup or diffusing a tough customer moment.
- Use our Shop Management Software (Shopware) to keep everything running tight.
- Stay on top of timelines, updates, and vehicle progress.
- Help manage the daily game plan—this is chess, not checkers.
- Award-winning team with a culture built on excellence, not egos
- Executive-level leadership training (this isn’t just a job—it’s a launchpad)
- Growth-focused and supportive environment (we grow leaders from within)
- Real work-life balance: no nights or weekends
- Tools, tech, and systems that actually make your job easier
- Have 3–5 years in sales, customer service, or team leadership (not necessarily in auto)
- Communicate like a pro and connect with people effortlessly
- Can juggle tasks, solve problems, and stay cool under pressure
- Want to grow your career and eventually lead a team or location
- Are hungry, humble, and coachable (we’re a no-drama zone)
Let’s talk. This is your shot to step into a leadership role at one of NJ’s most respected auto repair companies—no grease-stained resume required.
Requirements
- 3 years of experience in a sales, customer service, or team leadership role (automotive industry not required)
- Proven ability to communicate clearly and confidently—both in person and over the phone
- A track record of hitting performance goals and managing multiple priorities at once
- Comfortable using technology and software to manage workflow and customer data (we use Shopware—don’t worry, we’ll train you)
- Strong problem-solving mindset—you don’t just point out issues, you help fix them
- Team-first attitude—you lead with positivity and help others succeed
- Ability to coach and support staff, reinforcing process and accountability
- Coachable and growth-minded—you’re always looking to get better and step into more responsibility
- Must be able to work on-site full-time in Hamburg, NJ—no remote options
- Valid driver’s license (you may occasionally move customer vehicles)
- Why Join Us?
- Work-life balance – No late nights or weekends!
- Competitive pay
- Well-lit, climate-controlled shop environment
- Comprehensive benefits package:
- Health, dental, and vision insurance
- Employer-paid life insurance & long-term disability
- Additional short-term disability, accident, and critical illness coverage
- Retirement program with a 4% employer match
- Profit-sharing program
- Generous PTO
- Paid holidays (7 days per year)
- Paid training and professional development
- Company events and team-building activities
