What are the responsibilities and job description for the Lock Desk Manager position at Deephaven?
Why Deephaven Mortgage :
Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can't qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing. We offer our loans through a network of 1,000 independent mortgage brokers. We also buy loans from more than 200 correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt.
Job Overview
The Lock Desk Manager will be responsible for overseeing the company's lock desk including operational functions, team management, escalated pricing issues, pricing engine integrity and pricing concessions. This role combines leadership in lock desk management, problem solving and process improvement. This role requires a deep understanding of the non-QM industry, the ability to lead cross functional teams, and the foresight to drive both long- and short-term business strategies.
What You'll Do
- Manage and grow the rate lock desk team, overseeing all operational and system functions.
- Work closely with external pricing vendors to ensure accuracy of product and price offering in multiple pricing engines.
- Responsible for managing price concessions and loan level revenue in compliance with company guidelines.
- Manage lock updates, extensions and relocks.
- Identify and mitigate risks related to the lock desk, ensuring proactive problem-solving across functions.
- Lead and mentor a high performing team of analysts, fostering a culture of collaboration, innovation, and accountability
- Serve as the point of escalation for critical project or pricing / lock desk related issues, providing clear solutions and direction
- Utilize data-driven insights to continually refine rate sheet models and project management frameworks
- Establish key performance indicators (KPI's) and metrics to measure success across the lock desk
- Identify gaps and implement process improvements to improve efficiency
- Develop and maintain lock desk policy and procedures.
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