Police Dispatcher

Dispatcher – Cape May-Lewes Ferry

Location: Cape May, NJ

Hourly Rate: $29.08

Opening Date: September 16, 2024 -- Closing Date: October 16, 2024

IMPORTANT: To be considered as an applicant for the position, you must apply online via the DRBA employment application for this position. You can accomplish this by copying and pasting the following Uniform Resource Locator (URL) into your web browser (Google Chrome or MS Edge preferred) that provides a direct link to the DRBA employment application for this position. If you are a New User, you can scroll down once you enter the location and create a personal username/password to complete the on-line application:

https://selfservice.drba.net/esslive/EmploymentOpportunities/ApplicationEntry.aspx?form=2&req=699&sreq=85&desc=DISPATCHER - CAPE MAY LEWES FERRY - CAPE MAY, NJ

I. POSITION SUMMARY

The general responsibilities of the Dispatcher involve sending, receiving, recording, and disseminating information using a variety of police communications equipment (i.e., police radio, intercom, telephone, and computer). Dispatchers promote a professional and courteous environment at Authority facilities when they interact with the public and co-workers.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

· Receives and sends calls on the police radio and monitors all active radio frequencies

· Answers emergency and non-emergency telephone calls, contacts police and management personnel, monitors security cameras, reports unusual occurrences and monitors building alarm systems

· Follows Delaware Justice Information system (DELJIS) (DMB) or Criminal Justice Information System (CJIS) (CMLF) rules (e.g., criminal history, driver’s history)

· Assesses the nature of all reports and determines proper method of response

· Expeditiously processes calls for assistance from outside police agencies and dispatch patrol units

· Monitors DELJIS (DMB) or CJIS (CMLF) teletype information relevant to the department’s operation and disseminates to supervision & patrol units

· Provides for officer safety by monitoring the time spent on an assignment and assessing potential risks

· Responsive to the public and coordinates public assists (e.g. tow service) by contacting outside agencies and relaying pertinent information

· Assists patrons with special needs, assists victims and witnesses, providing referrals to victim/witness assistance organizations and providing travelers’ information to patrons

· Disseminates general broadcasts via radio message and transfer telephone calls to other departments

· Enters data into Computer Aided Dispatch (CAD) and authorized computer systems and accesses information from DELJIS (DMB) or CJIS (CMLF) and NCIC

· Records activities within the detention area, updates towing records, maintains and updates logs, and prepares shift activity reports

· Monitors all radios, recalls information and responds appropriately, responds to visual cues, monitors detention/processing areas and remains alert

· Proficient in business and police communication

· Completes DELJIS (DMB) or CJIS (CMLF) and National Criminal Information Cener (NCIC) log forms and maintains other police equipment and supplies

· May assist with loading and unloading ferry vessels by coordinating radio communications between patrol and security officers and non-police employees (CMLF)

· May make announcements and page patrons using public address system (CMLF)

· May maintain first aid supplies and maintain access control over the gas key and log (CMLF)

· May provide information to patrons using the Delaware Memorial Bridge (DMB) and Cape May-Lewes Ferry (CMLF)

· May report any, and all, occurrences related to violations of the CMLF/DMB Threat Policies

· May operate traffic management system and variable message signs; coordinates the opening and closing of traffic lanes (DMB)

· Monitors closed-circuit television surveillance cameras at the DMB/CMLF for suspicious activity

· Provides the highest level of customer service and professionalism to all internal and external customers

II. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

· Must possess a variety of basic clerical and administrative skills in order to perform their job duties

· Ability to enter accurate and clear information into logs; compose directed messages write concise, clear and legible memos to co-workers

· Ability to read and understand information displayed on computer screens, information received from DELJIS (DMB) OR CJIS (CMLF) and NCIC, training material and instructional manuals

· Ability to verbally communicate in a clear, professional and courteous manner with police personnel and the public providing information when called upon from available resources

· Ability to react well under stress and remains professional when dealing with conflict

· Ability to provide training to new dispatchers, when called upon

· Ability to provide superior customer service

IV. REQUIRED EDUCATION AND EXPERIENCE

· High School diploma or equivalent

· Eighteen (18) years of age or older

· Experience as a Dispatcher

V. LICENSES, REGISTRATIONS, AND/OR CERTIFICATES

· DELJIS (DMB) or CJIS (CMLF) certified within 90 days

VI. ADDITIONAL REQUIREMENTS

· Subject to a background check

· Subject to a pre-employment physical examination and drug test

· Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly

· This position works rotating shifts and must adapt to irregular working conditions

· This position is eligible for shift differential pay

If you are interested in applying for this position please complete follow the instructions under the "IMPORTANT" area at the top of this posting to apply on-line. In addition, you must also submit a resume after completing the application.

The Delaware River and Bay Authority is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $29.08 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 457(b)
• Credit union membership
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Military leave
• On-the-job training
• Paid military leave
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Nights as needed
• Weekends as needed

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $1 - $29